How can I avail of the offer?

• 5X Reward Points or 5% Cashback when you shop on Adani OneApp Duty Free via HDFC Bank SmartBuy platform
• Valid only on visiting Adani OneApp website or M Site by clicking on the Adani OneApp on HDFC Bank SmartBuy Homepage
• Offer not valid on HDFC Corporate Cards
• The offer is available for all customers who visit the Adani OneApp Duty Free website or M-lite via HDFC Bank SmartBuy only
• Offer is not valid if the customer does not complete the transaction at the Adani OneApp website or M-lite after clicking the Adani OneApp logo on HDFC Bank SmartBuy
• Offer is not valid if the customer drops off and revisits the Adani OneApp Website or M-lite directly
• Offer is not valid if a customer adds products to the cart on the Adani OneApp website or M-lite but does not complete the transaction. If the customer revisits again to complete the transaction for products added earlier, the offer will not be valid

• Yes you can pre-order duty free products 30 days to 1 hour before your flight arrival or departure
• If the order is booked less than six hours before the flight the pre-order discount will not apply

• Duty-free allowances vary worldwide Please check the specific details for various countries here Custom Allowances

• Use the Search bar at the top of the page
• If still not found email support@adanione.com or call 1800-572-111111 9:00 am - 9:00 pm IST Mon-Sat except public holidays

• You can write to support@adanione.com or call 1800-572-111111 9:00 am - 9:00 pm IST Mon-Sat except public holidays

• No returns are allowed once the duty free purchase is completed

• You may carry buy 2 litres of liquor
• The legal age limit is 25 years and above as per Maharashtra custom rules

• No duty free orders cannot be delivered home They can only be collected at the pre-order collection counter

• You can postpone the collection time up to 30 days and reschedule up to 48 hours earlier
• Go to Adani OneApp Orders and Bookings Reschedule and update your pick-up time date and flight number
• For issues write to support@adanione.com or call 1800-572-111111

• Go to Adani OneApp Orders and Bookings Cancel and state the reason
• The refund will be credited within 15 days
• If you did not collect your order or landed domestically email support@adanione.com with valid details

• The refund amount will be credited to your payment source within 15 business days

• After clearing immigration visit the pre-order collection counter
• Show your QR code passport and boarding pass to collect your order

• No all payments must be made online while pre-ordering

• Only HDFC Bank payment modes CC DC PayZapp are accepted

• You will receive an order confirmation email with a QR code
• You may also check Orders and Bookings on Adani OneApp

• Orders cannot be modified once placed For assistance write to support@adanione.com

• For arrivals at Mumbai Airport maximum limit INR25000
• Departures no limit however check destination duty-free rules

• All payments are charged in INR
• For foreign currency cards your bank may levy a forex markup fee

• No duty free products are not available for domestic flights

• Yes but ensure correct passenger passport details while ordering

• Yes except Tobacco Fashion and Electronics

• Yes but it must be packed in a LAG STE bag inside check-in baggage
• Liquids over 100 ml are not allowed in cabin luggage

• You must initiate cancellation in the Adani One App Web

• You may claim confiscated goods only by submitting the confiscation report within 15 days from collection date

• Verify your products at the time of collection and contact the Duty-Free Manager immediately
• If noticed later write to support@adanione.com or call 1800-572-111111 within 15 days working hours 9:30 am - 6:30 pm Mon-Fri except public holidays