How to avail :

Step By Step Process to claim the lounge voucher: 

1.Eligible customers will receive a SMS/Email with a link to claim the lounge voucher.

2.Click on the link and login through registered mobile number and validate OTP.

Please Note- Customer has to login using the mobile number on which the eligibility communication was triggered. In case, the mobile number is changed post eligibility communication then customer will be still required to login using the old mobile number.

3.Once the OTP is validated, customer will be able to check Lounge Access Voucher details on claim page. To claim the lounge access voucher, click on “Claim Now tab” and validate OTP which will be sent on registered mobile number

4.Upon claiming the voucher successfully, customer will be receiving voucher delivery Email and SMS with 12-18 digit alphanumeric voucher code OR QR code.

5.Show that voucher code/QR code at the any of the empanelled lounges to avail the lounge benefits.

Claim voucher  

Customer can avail this service 1 per quarter.

HDFC Bank Regalia Prepaid Forex cards

Complimentary Lounge Access at International Airports in India – 1 lounge access per quarter until the card validity.

Starts   On: 31-01-2023

Expires On: 30-06-2026

• The said validity will be at the sole discretion of HDFC Bank.

• The access to the lounge will be available on a first come first serve basis and due to covid some lounges may operate only on takeaway option with limited/no seating, this is to adhere to the covid 19 protocols.

• Participating Lounges may reserve the right to enforce a maximum stay policy (usually 2 or 3 hours). This is at the discretion of the individual lounge operator who may impose a charge for extended stays.

• Before extending access, name of traveller on the card will be matched with the name on the Boarding pass/Ticket, to ensure access is being availed by the entitled cardholder.

• The provision of free alcoholic drinks (wherever local law permits) is at the discretion of each participating Lounge operator and in some cases may be limited. Eligible customer should make prior inquiries before ordering any separate alcoholic drinks apart from the general free flow offered and will be responsible for paying any charges for additional consumption direct to the participating lounge.

• Lounge staff are responsible to check the Eligibility to extend the lounge access and will record the usage via a specified System.

• Each lounge follows its food offerings and child policy, please check with the lounge before entry.

• Lounge staff has the right to terminate the lounge visit early or to refuse entry to any Customer who is intoxicated or behaving in a disorderly fashion or is otherwise in violation of the lounge conditions and for any statutory, regulatory, or airport/railways policy reasons including but not limited to health and safety policies or fire safety regulations.

• The program can be modified, amended, changed or revoked anytime by the Bank without prior intimation.

Definitions: 

• (Equivalent in other currencies) in accordance with the Offer terms and conditions as mentioned above. 
  “Cardholder(s)" or “Customer(s)" shall mean a customer of HDFC Bank (existing & new customers), to whom the facility has been granted by virtue of such customer holding a Card. 

• "Primary Terms and Conditions" shall mean the standard terms and conditions applicable to HDFC Bank Prepaid Forex cards, applicable to your specific variants. 

• “Dreamfolks ID and PIN” is a code that will be shared by HDFC Bank, within 30 working days from the transaction date, on the customers registered email ID or mobile number to be used to redeem the Lounge Access as per the eligibility as mentioned in the offer details.  

• “Forex rate”/ “Transaction rate” / “Conversion rate” is an exchange rate (also known as a foreign-exchange rate) between two currencies. It is the rate at which one currency will be exchanged for another. It is also regarded as the value of one country's currency in terms of another currency.

• "Void Transaction" shall mean any transaction wherein the transaction made by using the Card has been cancelled by the merchant establishment prior to settlement with HDFC Bank. 

Terms & conditions prescribed by HDFC Bank: 

oThe said validity will be at the sole discretion of HDFC Bank.

oParticipating Lounges may reserve the right to enforce a maximum stay policy (usually 2 or 3 hours). This is at the discretion of the individual lounge operator who may impose a charge for extended stays.

oBefore extending access, name of traveller on the card will be matched with the name on the Boarding pass/Ticket, to ensure access is being availed by the entitled cardholder.

oThe provision of free alcoholic drinks (wherever local law permits) is at the discretion of each participating Lounge operator and in some cases may be limited. Eligible customer should make prior inquiries before ordering any separate alcoholic drinks apart from the general free flow offered and will be responsible for paying any charges for additional consumption direct to the participating lounge.

oLounge staff are responsible to check the Eligibility to extend the lounge access and will record the usage via a specified System.

oEach lounge follows its food offerings and child policy, please check with the lounge before entry.

oLounge staff has the right to terminate the lounge visit early or to refuse entry to any Customer who is intoxicated or behaving in a disorderly fashion or is otherwise in violation of the lounge conditions and for any statutory, regulatory, or airport/railways policy reasons including but not limited to health and safety policies or fire safety regulations.

oThe program can be modified, amended, changed or revoked anytime by the Bank without prior intimation.

Definitions: 

o(Equivalent in other currencies) in accordance with the Offer terms and conditions as mentioned above. 

“Cardholder(s)" or “Customer(s)" shall mean a customer of HDFC Bank (existing & new customers), to whom the facility has been granted by virtue of such customer holding a Card. 

o"Primary Terms and Conditions" shall mean the standard terms and conditions applicable to HDFC Bank Prepaid Forex cards, applicable to your specific variants. 

Terms & conditions prescribed by HDFC Bank: 

oVouchagram (bank’s associate partner) which is a limited company incorporated under the laws of India and is authorized by HDFC Bank to issue such voucher code. 

oIf a Cardholder ceases to be a Cardholder, at any time during the Offer Period, all the benefits under the Offer shall lapse and shall no more be available to such Cardholder. 

oAny tax or other liabilities or charges payable to the government or any other statutory authority/body or any participating establishment, which may arise or accrue to the Customers due to provision of the Offer, shall be to the sole account of the Customers. Tax deducted at source, if any, on the monetary value of the Offer shall be payable by the Customers. 

oIn case a Cardholder refunds or cancels or rejection any load transaction/s, due to which he/she had qualified for the voucher, then the Cardholder shall no more be eligible for lounge access.

oIn the event any alternative voucher is offered, selection of the same shall be at the sole discretion of HDFC Bank. 

oHDFC Bank reserves the right to disqualify/ exclude Cardholder from the Offer, if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the Offer or otherwise by use of the Card. 

oNo queries shall be entertained after 90 days from the closure date of the Offer Period. The existence of a dispute, if any, regarding the Voucher shall in no event constitute a claim against HDFC Bank.

oUnder no circumstance will the validity of any Voucher(s) will be extended, new Vouchers cannot be provided against the expired/unused Gift Cards/Vouchers. 

oHDFC Bank will not be responsible for the products purchased while using the vouchers and any liability thereof is expressly disclaimed. 

oThe participation in the Offer is entirely voluntary and it is understood, that the participation by the Cardholder/s shall be deemed to have been made on a voluntary basis. 

oAll disputes are subject to the exclusive jurisdiction of the competent courts/tribunals of Mumbai. 

o.All communication/notices with regard to this Offer should be addressed to the nearest HDFC Bank branch. 

oIn all matters relating to the Offer, the decision of HDFC Bank shall be final and binding in all respects. 

oThe Offer is not available, wherever prohibited and / or on merchandise / products / services for which such promotion cannot be offered for any reason whatsoever. 

oThese Terms shall be in addition to and not in substitution / derogation to the terms and conditions governing the Primary Terms and Conditions. All capitalized terms used but not defined herein shall have the respective meanings ascribed to it in the terms and conditions applicable to the Primary

oHDFC Bank reserves the right to modify/ change all or any of the Terms applicable to the Offer without assigning any reasons or without any prior intimation, whatsoever. HDFC Bank also reserves the right to discontinue the Offer without assigning any reasons or without any prior intimation, whatsoever. 

oCardholder/Customer will solely responsible for the safety and security of the Voucher(s).

oHDFC Bank and its associate partners will not be responsible for any acts of omission or commission if the Voucher is lost, stolen or used without permission. 

oThese terms and conditions (“Terms”) shall be applicable to the HDFC Bank ForexPlus Cardholder participating in the Program who agrees to be bound by the same and shall regulate the provisions of the specified products and services provided by the HDFC Bank. Any cardholder participating in the Offer/Campaign shall be deemed have read, understood and accepted these terms and conditions and these terms shall be in addition to and not in derogation of other applicable terms and conditions of any account or any other facility/services offered by the HDFC Bank and/or such other terms and conditions as may be specified by the HDFC Bank.

oThis offer is non-encashable, not extendable, non-negotiable,non-transferable.

oThis offer is valid for Indian residents and citizens only.

oAll valid spends transactions will be eligible for the offer. HDFC Bank will not be responsible for invalid transactions.

oTo be eligible for the offer, Cardholder is required to satisfy the condition mentioned in the offer post receipt of the communication.  

oNothing herein amounts as a commitment by HDFC Bank to conduct further, similar or other schemes/offers.

oAbove offer is by way of a special offer for HDFC Bank ForexPlus Card members only and nothing contained herein shall prejudice or affect the terms and conditions of the card member agreement. The terms of the above offers shall be in addition to and not in derogation of the terms contained in the Card Members Agreement.

oAny disputes arising out of this offer shall be subject to the exclusive jurisdiction of competent courts in the city of Mumbai (India) irrespective of whether Courts in other areas have concurrent or similar jurisdiction. The existence of a dispute, if any, shall not constitute a claim against HDFC Bank.

oHDFC Bank is not responsible for, or liable for, any actions, claims, demands, losses, damages, costs, charges and expenses that a Cardholder may suffer, sustain or incur due to the offer.

oHDFC Bank shall not be liable for any loss or damage whatsoever or for any personal injury that may be suffered, by a HDFC Bank Forex Card member, directly or indirectly, by use or non-use of products/services availed of under this offer

oHDFC Bank reserves the right at any time, without prior notice to add, alter, modify, change or vary all or any of these Terms and Conditions or to replace wholly or in part, the above offer by another offer whether similar to above or not, or to withdraw it altogether.

oIn the event of any inconsistency between these terms and conditions and any brochures, marketing or promotional materials relating to the promotion, these terms and conditions shall prevail.

oAll decisions by HDFC Bank regarding selection of winners shall be final and binding. No correspondence will be entertained in this connection.

oHDFC Bank is not liable for any delay, non-delivery or shortfall or deficiency or unsatisfactory service/product provided by any participating parties/sponsors.

oNothing contained herein shall prejudice or affect.