Membership Kit

The website https://offers.smartbuy.hdfcbank.com/corporate is powered and maintained by Reward360 on behalf of HDFC Bank, a company incorporated and existing in accordance with the laws of India. The following terms and conditions apply to all visitors or users of this Web site. Please read these Site Terms and Conditions carefully before using this website. By accessing or using this website you explicitly agree to comply with and be bound by these Site Terms and Conditions. When you access any of the sub-Site (whether belonging to an ‘associate’ of Company or otherwise) through this Site, then the sub-Site may have its own terms and conditions, which are specific to such sub-Site.

These Terms and Conditions of use and any additional terms posted on this site together constitute the entire agreement between Company and you with respect to your use of this site.

This site is only for your personal use. All materials provided on this web site, including but not limited to all text, logos, designs, service marks, trademarks, graphics, images, sounds, information, software, documents, downloads of any kind, products and services and the selection, arrangement and display thereof, are the copyrighted works of Reward360 and/ or its partner/HDFC Bank. You shall not distribute exchange, modify, sell or transmit anything you copy from this Site for any business, commercial or public purpose. Any unauthorized use of the content may violate copyright laws, trademark laws, the laws of privacy and publicity and civil and criminal statutes.

HDFC Bank/ Reward360 may add, modify or remove any part of these Terms and Conditions of Use at any time as it may deem fit, with notice to HDFC Bank. Any changes to these Terms and Conditions of Use or any terms posted on this site apply as soon as they are posted. By continuing to use this site after any changes are posted, you are indicating your acceptance of those changes.

HDFC Bank/ Reward360 may add, change, discontinue, remove or suspend any other content posted on this site, including features and specifications of products or services described or depicted on the site, temporarily or permanently, at any time, without notice and without liability.

HDFC Bank/ Reward360 reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Company's systems as well as its clients and users interests are and remain, well-protected. Towards this end, Reward360 may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.

Travelling to certain destinations may involve risk, wherein the cost and consequences are at your own risk and HDFC Bank/ Reward360 is not liable to damages, losses or delays that may result from improper documents for entry, exit, duration of the stay, or from travel to such destinations.

Cancellation and Modification charges:

For all flight modifications and ticket cancellations, the modification and cancellation charges are applied per sector per passenger. Please note that these charges are subject to change by the Airline and its service provider, at its sole discretion. 

If you are contacting the airlines directly with regards to the modification you are liable to pay the additional price difference directly to the airlines and HDFC Bank/ Reward360 is not liable for modification changes done to your order or online updates of the order in your account.

Please note that the convenience fee levied during transaction during flight booking on SmartBuy is non-refundable if the booking is cancelled.

If you are contacting the airlines directly for Cancellation you are still liable to call the HDFC bank SmartBuy customer support to process your refund. Please inform the customer support team within 24 hours from the time of cancellation.

Cancellation and Modification Policy:

Every hotel has a different cancellation and modification policy and the user shall be charged according to the Hotel/Room cancellation or modification policy. Please note that these charges are subject to change by the hotel and its service provider, at its sole discretion and without notice to Company. The charges may be verified with the hotel and their service provider by the User.

For any hotel/ room modification, you must contact the designated customer support team and/ or the hotel directly. And the request will be entertained as per the booking terms and any modification charge has to be borne by the customer.

Only those cancellation requests which are made on the phone to designated customer support team shall be entertained. Please note that if you are contacting the Hotel directly for cancellation you are still liable to inform the HDFC Bank SmartBuy call center support team to process the refund.

HDFC Bank/ Reward360 shall not be liable to entertain any cancellation requests made directly to the hotel without intimating HDFC Bank and also through any other medium including, but not limited to, SMS or e-mail.

Cancellation Policy

SmartBuy will process the ticket cancellation request from You as per the cancellation/refund policy of the bus operator/ redBus. The cancellation fee and the period taken to process the refund will differ for each bus operator. Please refer to the bus operator's cancellation policy.

HDFC Bank/ SmartBuy will not be responsible for any change in partner/ bus operator’s cancellation policy.

How does the customer cancel a ticket?

You can cancel your ticket (partial & full ticket), booked through website (https://offers.smartbuy.hdfcbank.com), Online through “My Orders” in “Manage Booking” section after login. Cancellation policy is subject to Partner/ bus operator policy.

Kindly note: if primary passenger ticket is cancelled, the complete ticket will be cancelled.

Alternatively, you can call our partner redBus at 080-3097 0823 or email to support@redbus.in for all cancellation related queries/ support. Our partner support team will help you process the request as per the cancellation policy of the bus operator.

Refund Policy

Customer will be entitled to get refund of ticket fare, as per redBus or the bus operator policy. Customer will not be entitled to refund for cancellation of tickets for any other reasons.

In the event of dishonour of ticket by the bus operator, please connect with redBus and SmartBuy customer support for refunds. The refund shall be processed in 7 to 10 working days, subject to refund receipt from the partner redBus and may be subject to partner/ bus operator charges.

Modification Policy

SmartBuy does not support modification of bus tickets. Request you to connect with redBus customer support at 080-3097 0823 or connect with the bus operator directly.

Disclaimer of Warranties and Liability

1. You are required to enter a valid phone number while booking a bus ticket on SmartBuy. By registering Your phone number is registered with us, You consent to be contacted by us for the purposes of the transaction on SmartBuy or for sending you any SmartBuy related content or promotional offers.

2. For the purpose of booking bus tickets through SmartBuy, we warrant that we shall be responsible for the following activities:

1. 1. Issuing a valid ticket (a ticket that will be accepted by the bus operator);
2. 2. Providing customer support
3. 3. SmartBuy will process the ticket cancellation request (online) from customers subject to the cancellation and refund policy of the respective bus operator. The cancellation fee may differ for each bus operator.
4. 4.However, We DO NOT take any liability for the following:
5. 5. The bus operator's bus not departing from/reaching the pick-up point or destination on time;
6. 6. The bus operator's employee/s being rude to You;
7. 7. The bus operator's bus seats or the journey not being up to Your expectation;
8. 8. The bus operator modifying and/or cancelling your bus ticket reservation partially or completely due to unavoidable reasons as described in the following clauses;
9. 9. Your baggage getting lost/stolen/damaged;
10. 10. The bus operator changing a customer's seat at the last minute to accommodate a female / child passenger;
11. 11. Bus departing without You boarding the bus, while You were waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if you are not a regular traveller of a particular bus operator);
12. 12. The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take the passengers to the bus departure point; and
13. 13. The bus operator not permitting Your baggage beyond a limit determined at the bus operator’s sole discretion.

Carriage Policy:

1. You are responsible for ensuring that Your travel date, time and destination are correct before booking/reserving the bus tickets or when you select to confirm your ticket purchase on the Website. Please check the cancellation Policy available on the Website for details about cancellation and refunds.

2. You are solely responsible to be at the designated boarding point reasonably in advance before departure time. We are not liable if you fail to board the bus by the time the bus departs

3. The bus operators reserve the right to refuse you and your luggage from carriage on the bus for whatsoever reason that they deem justified, including but not limited to:

1. 1. Carrying of contraband, illegal substances, fragile or oversize/overweight luggage, Your unruly behavior, drunkenness or any other behavior that the bus operator deems to affect the other passengers' comfort or safety.
2. 2. You are unable to produce valid government issued identification proof while traveling.
3. 3. The payment of Your fare for the ticket is fraudulent;
4. 4. The booking of Your seat has been done fraudulently or unlawfully or has been purchased from a person not authorized by redBus;
5. 5. The credit card through which your payment was made for the ticket booking has been reported lost or stolen;
6. 6. The itinerary or booking or confirmation slip is counterfeit or fraudulently obtained;
7. 7. The itinerary of your reservation has been altered by a person other than redBus or our authorized agent on your express instructions;
8. 8. You are unable to produce a valid and legible boarding ticket for the intended travel. The boarding ticket constitutes as the prima facie evidence of the contract of carriage between the bus operator and the boarding ticket holder;
9. 9. You are deemed medically unfit to travel and may pose a health hazard to other passengers on board the bus, at the absolute discretion of the bus operator;
10. 10. You fail to arrive on time to board before the time of departure or fail to board the bus by the time the bus departs.
11. 11. If the bus operator has refused to carry You or choose to remove You from carriage as per the reasons abovementioned, we reserve the right to cancel the unused ticket and You will not be entitled to further carriage or refund of fare. We will not be liable for the consequential or incidental loss, damage, cost, or fee You may incur due to the refusal of carriage.

4. Children below age twelve (12) will not be allowed to book tickets for themselves nor will be allowed to travel, unless they are accompanied by an adult.

5. Children above the age of 5 years need to compulsorily obtain a bus ticket at the regular fare of the ticket, unless otherwise a particular bus operator specifies otherwise in their terms and conditions.

6. The bus operator reserves the right to reschedule, cancel, and/or delay any journey and substitute other buses for reasons they deem necessary to do so.

7. You are responsible to ensure that valid and necessary government issued personal identification documents, such as the passport, PAN card or Aadhar card, are carried with you for the journey.

Losses:

HDFCBank/ SmartBuy will not be responsible for any loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) and any other indirect or consequential loss to You when You commenced using the Website.

Cancellation Policy

SmartBuy will process the ticket cancellation request from You as per the cancellation/refund policy of IRCTC. The cancellation fee and the period taken to process the refund will differ, for details please refer to the IRCTC cancellation policy.

HDFC Bank/ SmartBuy will not be responsible for any change in IRCTC cancellation policy.

How does the customer cancel a ticket ?

You can cancel your ticket (partial & full ticket), booked through website (https://offers.smartbuy.hdfcbank.com), Online through “My Orders” in “Trains Transaction History” section after login. Cancellation is subject to IRCTC cancellation policy.

Alternatively, you can call our customer support at 18604251188 / 9986896688 or email support@smartbuyoffers.co for all cancellation related queries.

Refund Policy

Customer will be entitled to get refund of ticket fare, as per IRCTC policy. Customer will not be entitled to refund for cancellation of tickets for any other reasons.

In the event of dishonour of ticket by IRCTC/IRCTC representative, The refund shall be processed in 10 to 15 working days, subject to refund receipt from the partner IRCTC and may be subject to SmartBuy cancellation charges, other non-refundable charges and discount availed at the time of booking.

Modification Policy

SmartBuy does not support modification of train tickets.

TRAIN TERMS & CONDITIONS

1. You acknowledge that SmartBuy neither acts as a marketplace facilitating booking of railways tickets and therefore, neither influence nor controls the scheduling/rescheduling, cancellations or other changes to the delivery timelines or other related aspects of the railway tickets on offer. SmartBuy, not being last-mile service provider, shall not be deemed responsible/liable for any delay, inaccuracy, schedule change, update, cancellation, lack or deficiency of services provided by the railways.

2. Meal and berth preferences are available however final confirmation is upto IRCTC.

3. For information on luggage policies you are requested to check latest Railways baggage, animals or item carriage policies available at http://www.indianrailways.gov.in/.

4. Only e-tickets can be booked through SmartBuy. We do not support Paper tickets.

5. You can book a maximum of 6 seats/berths and 2 child (below 5 years) in a general quota train booking.

6. You can book a maximum of 4 seats/berths and 2 child (below 5 years) in a Tatkal quota train booking.

7. Travelers can check Railways policies related to Suvidha trains through this link http://contents.irctc.co.in/en/Suvidha.pdf.

8. Seat upgradation is based on railways policies for more information please visit https://www.irctc.co.in/eticketing/loginHome.jsf.

9. Photo Id proofs accepted by Railways are as follows, passengers not carrying a valid Id's may get denied boarding the train or may be asked to de-board at any station by concerned railway authorities :-

1. Valid Passport

2. Voter photo identity card

3. Driving License issued by RTO

4. Pan Card

5. Photo Identity card having serial number issued by Central / State Government

6. Student Identity Card with photograph issued by recognized School/College for their students

7. Aadhaar card

8. Photo identity cards having serial number issued by public sector Undertakings of State/Central Government, District Administrations, Municipal bodies and Panchayat Administrations

9. For Non-Indians, their Country's Passport will constitute sole authorized ID

10. Ration card will be accepted as proof of identity for undertaking journey under Tatkal scheme only if the passenger whose photograph is available on the ration card is travelling

10. Seat/berth allotment is done by Railways based on their allocation logic after booking confirmation, Company does not guarantee allotment of preferred seat/berth.

11. Components of the fare are described below

1. Base Fare

2. Reservation Charges by railways

3. Superfast Charges (if applicable)

4. Any other charges, as specified by Railways

5. Any Concession/Discounts (if applicable)

6. Tatkal Charges (where ever applicable)

7. IRCTC Service Charges

8. SmartBuy handling Charges

9. SmartBuy Payment Gateway Charges

12. Prices listed on the final summary page is inclusive of all applicable taxes and fees

13. SmartBuy, though makes an effort to keep latest railways terms and conditions visible on our platform but cannot be held accountable in case of any changes to the terms and conditions. Travelers are advised to keep a check of latest railways TnC's by visiting https://www.services.irctc.co.in/beta_htmls/term.html.

14. Railways may offer special concessions/discounts for senior citizens, female passengers and children, the amount or extent of concession is not decided by SmartBuy, all customers are advised to check latest railways policies for active/applicable discounts.

15. Train functionality on Site will not be functional between 11:45 PM to 00:15 AM due to system downtime at Railways' end. Also, passengers will not be able to book non tatkal tickets between 8 am to 8.15 am for general classes, from 10 am to 10.15 am for Tatkal AC classes, and from 11 am to 11.15 am for Tatkal non-AC classes.

16. Passengers are required to remember their IRCTC user name and password in order to book trains on SmartBuy, If a passenger doesn't remember their IRCTC password after payment is made, refund will be initiated automatically.

17. Travelers must carry their e ticket at the boarding, failing which Railways authorities may charge applicable fees for issuing a copy of ticket.

18. To read information on optional insurance policies, please visit http://contents.irctc.co.in/en/InsuranceTermCondition.pdf.

19. Passengers can check Railways rules for cancellations, refunds and TDR through this http://contents.irctc.co.in/en/REFUND RULES wef 12-Nov-15.pdf.

20. Change in boarding point and name of passenger are not supported by the Site and customers are required to take the print out of the issued eticket to nearest railway reservation counter along with the photo identity proof mentioned in the e-ticket. For complete information on ticket amendments please read https://www.services.irctc.co.in/beta_htmls/Eticket_new_cancel.html.

21. IRCTC service charge, SmartBuy handling charge and Payment gateway charges are non-refundable. Bookings can only be cancelled through the SmartBuy website. https://offers.smartbuy.hdfcbank.com

22. Passengers with a confirmed e-ticket are permitted to board the train. Their names will appear on the boarding chart. Final booking status such as confirmed/RAC with the names of passengers will appear on the boarding chart. Waitlisted bookings/PNR's will not be listed on the boarding chart, existing railways rules will apply if fully waitlisted travelers are found traveling.

23. The bookings made on SmartBuy website is subject to cancellation charges levied by the Indian Railways. It may vary depending on the cancellation time and booking quota (tatkal/general/ladies/premium).

24. Railways automatically cancels the fully waitlisted e-tickets after chart preparation. The refund in such cases gets automatically credited to your bank account used for booking such tickets after deduction of SmartBuy handling charges, any other non-refundable charges and discount/ coupon, if any available at the time to booking.

25. SmartBuy offers below functionality to customers:

1. Book trains - Travelers can search and book trains

2. PNR status - Updated PNR status such as waitlisted, confirmed, RAC etc. can be viewed on SmartBuy using Check PNR tab in Train category landing page.

3. Cancel ticket – Travelers can cancel ticket online (full and partial ticket cancellation supported)

Losses:

HDFC Bank/ SmartBuy will not be responsible for any loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) and any other indirect or consequential loss to You when You commenced using the Website.

1. PWA on iOS is only supported when using the mobile Safari browser. Not compatible with any other browsers such as Chrome, Firefox etc., on an iOS device.

2. Web push notifications are not supported on iOS.

3. PWA on iOS is supported on iOS version 11.3+ .

1. Generic Terms and Conditions

Redemption on SmartBuy Rewards is subject to:
HDFC Bank voucher approval and terms & conditions as relevant to the SmartBuy Rewards Store Availability of the reward at the time of order fulfilment

2. SmartBuy Reward

Whenever deemed necessary, SmartBuy may, without notice, cancel the Rewards order or substitute the reward with another, of comparable nature and value.

SmartBuy reserves the right to introduce new products and replace the existing ones at any point in time without prior intimation to the member.

Only customers having active HDFC Bank account can request for redemption of Vouchers.

Other HDFC Bank benefits, which are activated by use of the HDFC Bank Rewards, do not apply to goods or services received as rewards under the SmartBuy Reward Program.

SmartBuy may suspend redemption of Vouchers where the HDFC Bank Credit Card account is not in good standing or for any other reason deemed suspicious to the Bank.

SmartBuy reserves the right at any time, without prior notice, to add / alter / modify / change or vary all terms & conditions or to replace wholly, or in part, the Offer by other offers, whether similar to this facility or not, or to withdraw it altogether.

3. SmartBuy Voucher

The SmartBuy Vouchers can only be redeemed by the primary relationship-holder, and not by an additional account holder.

The Vouchers cannot be exchanged for cash or credit or be used to obtain cash advances, or be used against payment for any charges incurred in the SmartBuy Rewards Relationship.

All unused Vouchers will be reversed back as points to customer account within stipulated time period and cannot be exchanged for cash /credit under any circumstances.

SmartBuy Vouchers will be delivered to your bank registered mobile number only. Onus to update the mobile number or any other information related to user profile with HDFC Bank lies with the customer. Any updates to the mobile number and Email id has to be done directly with the bank. SmartBuy at any point of time cannot be held for change in user profile.

Onus to provide the correct delivery Address for order fulfilment on SmartBuy Rewards, lies with the customer. Neither SmartBuy nor HDFC Bank can be held responsible for any incorrect/invalid address provided by the customer which can result in non-delivery /delay on order fulfilment.

4. Rewards

Mode of Payment

i. Currently all products in the Reward Store can be redeemed using Voucher only.

ii. Currently no cash payment is accepted for redemption of Reward products and Gifts Vouchers on the “Rewards” Store.

The below terms and Conditions are applicable with respect to “Rewards” Store.

The product list and catalogue is subject to change and will be updated on SmartBuy Rewards website from time to time.

Product related terms & conditions shall be set forth in the Rewards on the website and in the Rewards issued to the user.

SmartBuy Rewards makes no warranties or representations either expressed or implied, with regard to the type, quality or fitness of the Rewards provided through the SmartBuy Rewards Program. Gifts will be accompanied by warranty information wherever applicable from the manufacturer and claims must be directed to the manufacturers directly.

Delivery of Rewards redeemed from ‘Rewards” Store

All Physical Rewards will be dispatched to the bank registered address only. Please contact the bank if you wish to change the address. In case of e-Gift Voucher, it will be sent on the email id provided during redemption. Please be noted that this does not change the customer profile/ registered details with HDFC Bank. No dispatch shall be made to P.O. Box addresses or to addresses outside India.

In case of e-Gift Voucher once the e-voucher order is been placed it is non-cancellable.

All other products including multiple reward redemptions will be delivered in 5-7 working days. SmartBuy Rewards be not held responsible for delay in delivery for reasons beyond our control, such as strikes, natural calamities etc.

Products couriered through Speed Post will be delivered in 21 working days. Delivery via speed post might take additional days depending on the remoteness of the address.

SmartBuy Rewards reserves right to cancel the orders redeemed due to stock/ product non availability and other reasons that might affect the product delivery.

If the customer’s points balance is not sufficient during settlement, then the excess amount will be debited from the customer’s card/ account

5. For all Queries related to Rewards fulfilment please call 1860 425 1188 or email at corporate.support@smartbuyoffers.co. Please note all Email queries will be responded within 24 working hrs, subject to severity.

6. The Courier company shall make three attempts to deliver the gift/reward ordered to the registered address. If the Reward is not delivered after three attempts, the redemption order stands cancelled and the SmartBuy Vouchers shall be credited back to customer account as per due process.

7. If a gift/reward received is damaged, and

i. If the damage is evident from the condition of the packaging, the member should refuse to accept the shipment and obtain a refusal note from the courier company and inform the customer care center within 7 days of receipt t of the gift.

ii. If the damage is discovered after opening the package, the member should keep all packaging materials and cartons intact and call customer service centre for assistance to return the product. If the returned goods are found by to be defective post investigation /not comply with the description in the SmartBuy Rewards Catalogue, Reward360 shall endeavour to procure replacements for the items / shall credit the SmartBuy Voucher value as points back to the member’s account. The member shall thereafter have no claim whatsoever against Reward360/HDFC Bank

iii. In case of receipt of damaged, defective or deficient goods/ invalid Gift vouchers, the member should intimate the same to Customer Service within 7 working days of receipt of gift/reward. However, in case of failure to do so, the reward shall be considered as accepted and member’s request for replacement/reversal of voucher value shall not be entertained.

8. On cancelation of rewards redeemed, the Vouchers will be refunded in 5 working days from the date of cancellation. In case there is an error while redeeming the rewards, the Vouchers will be refunded back to customer account as points in less than 1 hour.

9. To know the order status/Shipping status of Rewards, please visit “Manage Orders”, enter order id, Mobile number and click submit.

Other terms and conditions related to HDFC Bank’s MyReward is applicable on SmartBuy Rewards. However certain terms & conditions shall be overrules by SmartBuy Rewards Terms and Conditions.

OTHER RIGHTS

Any communication or materials sent by you to the site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like will be treated by HDFC Bank/ Reward360 as non-confidential.

Any material submitted to this site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by HDFC Bank/ Reward360 anywhere in the world, in any medium.

HDFC Bank reserves the right to deny any user access to this Site if found suspicious or any portion hereof without notice. HDFC Bank/ Reward360 is merely providing the intermediary service to its users and therefore not be held responsible for the acts, errors, omissions, representations, warranties, breaches or negligence of any content with regards to the flights, hotels, movie, music, recharges and other categories that can result in damages of any kind, expenses, personal injuries etc resulting there from.

HDFC Bank/ Reward360 and their respective partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control and have no responsibility for any additional expense, omissions, delays, re–routing or acts of any government or authority.
 

For any assistance please email or call as per below details: