Welcome to SmartBuy!

You can book your tickets with any airlines available with our partners on SmartBuy – Cleartrip/Yatra/EaseMyTrip/Goibibo.

You have the freedom to travel anytime of the year as long as the seats are available for booking.

No, the card holder need not be part of the traveling itinerary. But, based on the airline’s regulations the passenger may be asked to carry a photocopy of the credit card signed by the cardholder. Please check with your airline.

Yes. HDFC Bank follows the best security practices. Any information you enter when transacting with us is sent in an encrypted format to protect you against unintentional disclosure to third parties.

Definitely, simply enter the travel details of the passengers at the time of booking

Currently, you cannot make an online booking on the Portal. Some airlines allow booking for child below 12 years, please check with the airline directly for assistance.

Yes, via SmartBuy portal you are allowed to book one infant per adult. The infant's age must be below 24 months on the date of travel. Please carry the birth certificate of the child at the time of check-in. The infant will not be allotted a separate seat and will need to travel with the accompanying adult.

A maximum of 9 seats can be booked online at one time via SmartBuy Portal. If you wish to do a group booking with more than 9 passengers please call the SmartBuy customer support for assistance.

Definitely, simply enter the travel details of the passengers at the time of booking.

In some rare cases, we do not get the response from the payment gateway on confirmation of payment and from our flight partner on the confirmation of ticket booking. We suggest that in such cases, please call our partner customer support for assistance before you search and book your trip again. In the ticket is not booked/ confirmed, we would automatically refund the amount charged to your credit card within 15 days. (Yatra – flightsupport_hdfc@yatra.com, 0120 484 5562 and Cleartrip: call : 9595333333 or  www.cleartrip.com/support, and EaseMyTrip Care@easemytrip.com, 011 43131313 & 011 43030303).

You will receive an email confirmation on your booking which will contain your booking details. If you have not received within 1 hour from the time of booking please call our partner’s customer care for assistance. (Yatra –  flightsupport_hdfc@yatra.com, 0120 484 5562 and Cleartrip: call : 9595333333 or  www.cleartrip.com/support and EaseMyTrip Care@easemytrip.com, 011 43131313 & 011 43030303).

If you have booked your ticket as a registered user you can login to the SmartBuy portal and go to 'My redemptions' under My Account to know about your booking summary. You have an option to print the e-ticket for each successful booking. You can also take a copy of the e-ticket that is sent to your registered email id.

You can cancel your flight booking by directly calling the airlines/PARTNERS. In such cases you will need to call our SmartBuy customer care with all relevant details (such as endorsement copy/cancellation id) to process your refund amount immediately. You will be notified by the airline partner once the cancellation process is completed. Please note relevant airlines and airline partner cancellation charges are applicable.
You can also cancel your complete (Full ticket) Cleartrip & EaseMyTrip Flight tickets, booked through website (not through APP), Online through “My Orders” in “Manage Booking” section after login.
For partial Cleartrip & EaseMyTrip flight ticket cancellation and/ or for other partner (Yatra & Via) flight ticket cancellations (full & partial), you must contact the airlines/ partner directly

The cancellation charges vary from airline to airline and the airline partner through whom the ticket was booked. The cancellation processing fee is charged by each partners / intermediary and net of refund (adjustment post cancellation fees, refund processing fee and discount adjustments) will be posted to source account. Any discounts available at the time of booking shall be adjusted at the time of processing the cancellation refunds by SmartBuy.

We will initiate for the refund amount as soon as the cancellation is completed. The maximum time taken is up to 5-7 business working days from the date refund is received from the Travel partner for the refund amount to be reflected in your account.

You can get the PNR number in the email notification sent to you. You can also find the PNR details by logging to SmartBuy portal. Please go to 'My Redemptions' under the 'My Account' tab. If you have forgotten your password, please request for a Password reset.

Please call our SmartBuy customer support immediately with the cancellation details to process your refund. The time taken is up to 5-7 business working days from the date refund is received from the travel partner for the refund to reflect back in your account. Refund can be posted to the source card used at the time of doing the transaction & not to any other card

A printout can be taken from the email confirmation received or if the PNR no. is known please call our SmartBuy customer support for assistance.

The refund amount will be credited back into your account depending on your mode of transaction. We will credit the money back as cash on to your HDFC card/ account depending on the mode of transaction done. The time taken is up to 5-7 business working days from the date refund is received from the travel partner for the refund to reflect in your bank account.

For Transaction failure, in case any amount debited, it will be refunded within 5 business working days.

If you have not received the emailed confirmation, please check your spam folder or junk mailbox. You may also have added your email address incorrectly during the booking process which has prevented the confirmation from being received. Please call the SmartBuy Customer Call Centre if you do not have a booking reference.

The convenience fees for domestic and international flights per passenger would be charged by the partner i.e., Cleartrip, Yatra, EaseMyTrip, & Goibibo. The convenience fee is non-refundable. Neither R360 nor HDFC Bank charge this fee.

Convenience fee is a nominal charge levied by the travel aggregator selected by the customer for flight booking under ‘Compare & Fly’. Neither R360 nor HDFC Bank have any role in the value or amount of convenience fee charged by the travel aggregator to the customer. The travel aggregator charges this fee in lieu of the convenience they provide to the customer by way of online flight booking.

The travel aggregator charges this fee in lieu of the convenience they provide to the customer by way of online flight booking. Travel aggregators charge a convenience fee for the overall assistance provided to the customer. While booking, the travel aggregators provide fares from different airlines/service providers on a single platform, thus, saving the customers the hassle of checking each airline fare individually.


Cleartrip/Yatra/EaseMyTrip/Goibibo FAQs

Disclaimer - The Cleartrip/Yatra FAQs information are hereby updated basis the latest update received from Cleartrip/Yatra as of June 2017. Any FAQ information on the HDFC Bank/SmartBuy website (or the section thereof to which you will be directed) whether about the Merchant or the Products/Services being offered have not been verified by HDFC Bank. HDFC Bank shall not be liable or responsible for any such information.

Baggage Allowance on flights varies with the airline, sector/destination, and other factors. Please check on the airlines website for more details the baggage details and its updates.

You can check the status for any flight departing within 24 hours by speaking to the flight operators directly.

Babies between the ages of 0 to 2 years are considered to be an infant. Infants are not allocated separate seats. For an infant ticket, it is mandatory to carry the birth certificate of the infant along with the ticket.

This depends mainly on the airlines you plan to travel and its destination. However, a valid ID proof is required to enter the airport.

Web check-in is the process of confirming one’s presence on a flight via the Internet on the respective airline website. This online feature allows passengers to check-in and select their preferred seating before arriving the airport. This can be done only through airline website and not through SmartBuy.

The airline fares fluctuate from time to time. There may be many reasons why this could happen, but it is mostly due to availability of the seats on that particular flight. If you are not happy with the fare changes please try searching for a different airline or a different date.

You are always welcome to call the airlines for confirmation. However if there is a reschedule or cancellation, the airlines will also try to get in touch with you on the contact details provided by you at the time of booking. Hence make sure you have entered valid phone number/email id at the time of booking.

The e-ticket is sent to your email id once your booking is confirmed online or by the call centre. If you have not received it within 1 Hour of your booking please call customer support for assistance. (Yatra –  flightsupport_hdfc@yatra.com, 0120 484 5562 and Cleartrip: call : 9595333333 or  www.cleartrip.com/support and EaseMyTrip Care@easemytrip.com; 011 43131313 & 011 43030303).

You can check-in the following three ways.
Some of the airlines provide a web check-in facility, where you can select your seat and print your boarding pass online. If you use this facility, you will have to approach the check-in counter to drop your baggage.
You can also check-in using Tele check-in service provided by some of the airlines. In such cases, you will have to present your ticket and ID proof at Airline check-in counter for issuance of boarding card and for baggage drop
Alternatively, you can check-in physically at the airport counters of the airline by presenting your ticket and ID proof.

Yes, it is strongly advisable to carry a printout of your e–ticket. If you’ve have lost or forgotten to carry your e–ticket copy, you may contact the airline ticketing counters to issue you a duplicate copy.

No, paper tickets are not issued. You can always take the print out of the E-Ticket sent to your registered Email ID.

Yes. Please carry a government–issued photo–id proof with you whenever you fly.

Please submit your request with the partner at least 24 hours before the departure time.

You can reschedule (change the date and time) of your flight by calling our partner’s at below Support Number and email. Please note sector wise changes cannot be done. Airlines and our partner’s rescheduling charges are applicable per passenger.

Please check with the airlines directly for timings.

Yes, you can make a multi-city booking online with EaseMyTrip via SmartBuy up to 3 hops. Alternatively, you can call SmartBuy Concierge at 18604251188/9986286688. SmartBuy Concierge is powered by Cleartrip to assist in the booking of such flight tickets.

We suggest you to please call the airlines directly in such instances.

For rescheduling flights please call the partner’s customer support at below helpline.

A valid photo ID proof that will be accepted across all airlines. In case of an infant travelling, it is mandatory to carry the birth certificate of the infant along with the ticket. Duly signed Xerox copy of the credit/debit card that was used to make the payment at the time of the booking.

You require the following documents for International Travel:
Passport - Valid for at least 6 months from your travel date.
Visa - Valid visa for the country you are visiting. You will also require a Transit Visa if you are transiting for more than 12 hours. Please check Transit Visa rules for the country of transit.
Travel insurance - It is advisable to carry valid Medical & Travel insurance when traveling internationally.
Foreign Currency - It is not allowed to carry more than US$ 10,000 as a cash or travellers check.
Air Ticket - Confirmed return air ticket. A one-way air ticket will be accepted only for students or working professionals (Student Visa or Work Visa holders), as well as dependents of the working professionals.

If you wish to do pre-seating, please call the airlines or our flight partners directly. Please note there may be additional charges on pre-seating.

If you fail to carry a printout of your E-Ticket, you will need to go to the airline counter at the airport and request for an E-Ticket copy by providing the PNR number of your reservation.

You are always welcome to call the airlines for confirmation. However if there is a reschedule or cancellation, the airlines will also try to get in touch with you on the contact details provided by you at the time of booking. Hence make sure you have entered valid phone number/email id at the time of booking.

Some airlines allow for checking your baggage all the way to the final destination. Please confirm with the respective airlines.

Web check-in is available 24 to 2 hours prior the scheduled departure time.

Meals onboard can be known by speaking to the flight operators directly.

No, you can only book domestic flights on Goibibo via SmartBuy.

In case, you do not have a last name, please contact the partner for guidelines.

Once your booking is confirmed you will receive an email confirmation with all the relevant details of the booking. If you have not received this notification within one hour of booking, please call our customer support for assistance. (Cleartrip –Call : 9595333333 or www.cleartrip.com/support, MakeMyTrip 0124 4781847 and Yatra 0120-4845568/hotelsupport_hdfc@yatra.com )

No, you don’t need to. Please note that it may take upto 12 hours for the booking to reflect in the Hotel records.

If your account/ card have got charged and you haven't received an email confirmation on the booking, please call the customer support for assistance (Cleartrip –Call : 9595333333 or www.cleartrip.com/support, MakeMyTrip 0124 4781847 and Yatra 0120-4845568/hotelsupport_hdfc@yatra.com ).

You can cancel or modify hotel by contacting the partner customer support at below number.
 

The hotel cancellation and cancellation charges can be dynamic to each hotel - the time of cancellation and the time of your stay. Please note that while some hotels allow for free cancellation, others are non-refundable or have a penalty charges on cancellation. Please make sure you have read the room details, the cancellation charges and cancellation notification time at the time of booking. You may even call our customer support to assist you with your cancellation. 2% cancellation charges will be applied from SmartBuy for all hotel cancellation.
 

If the hotel you have booked entertains cancellation, the refund amount will be credited back into your account. We will credit the money back as to your HDFC card/ Account depending on the mode of transaction done. The refund process will take within 5-7 business working days from the date refund is received from the hotel partner for the refund to reflect in your bank account.

Modification (e.g. change of date) to bookings will be treated as cancellation and new booking. You’ll have to cancel your existing booking and make a new one. Any cancellation charges applicable needs to be confirmed with the hotel.

Cleartrip FAQs
Disclaimer - The Cleartrip FAQs information are hereby updated basis the latest update received from Cleartrip as of December 2017. Any FAQ information on the HDFC Bank/SmartBuy website (or the section thereof to which you will be directed) whether about the Merchant or the Products/Services being offered have not been verified by HDFC Bank. HDFC Bank shall not be liable or responsible for any such information.

A "Twin Room" will have 2 separate beds which can be shared by two guests. A "Double Room" will have only one double (king size/ queen/ double) bed which can also be shared between 2 guests.

Most hotels allow additional guests to stay in a single room for an extra charge. However they might have restrictions on the maximum number of guests that are allowed per room. We suggest you call the hotel directly before booking.

While making your booking, please select the number of children travelling with you. The charges vary with the number of children and Adults for each hotel and also on the type of room selected within the Hotel.

In most cases the hotel should receive the reservation information within 12 hours of the time you have made your booking (except for nights, weekends and other holidays when the hotel’s reservation department is closed). Please note that this doesn’t apply to bookings made for the same day.

There are certain reservations that are booked out of an allotment. These rooms are guaranteed and must be paid for when you check out of the hotel. In some cases the hotel won’t have your name on the reservation until approximately 24 hours before you arrive.

Since your reservation is guaranteed with a credit card or voucher payment the hotel is obliged to hold your room for the days you have booked with them.

If you know you’re going to arrive early at your hotel, contact the Hotel directly. But it’s ultimately subject to the terms and conditions and availability of rooms at the hotel to accommodate you for arriving early.

The check in - check out timings are available for each hotel on the website. Every hotel has a specific check-out time (typically between 11 am and 1 pm). Please check with the hotel directly for the timings, if you plan to come early or check out late.

Please carry government issued ID proof for all the guests in the booking. If the card holder in whose the name the booking was made is not part of your guest list please carry a signed photocopy of the identity proof of the card holder. Please note some hotels may have age restrictions.

The final booking price for the rooms mentioned on the portal are inclusive of all taxes. However there may be additional charges in your final bill depending on any extra service that you may have received during your stay such as late check out, extra guests and other facilities.

Yes you may be charged extra for guest/s as they are not part of the originally booking. Please check with the Hotel for availability and charges.

Yes, you can mention your special requests. Please note there may be additional charges by the Hotel depending on the type of request.

Once you have selected the hotel of your choice simply click on the title of the hotel to know more about the Amenities, Terms and conditions, Policy and Tariff etc. related to the hotel. You also call our customer support for more details.
 

• You can choose your seat

• You can book your bus tickets online or through our concierge

• You can choose from over 1500+ bus operators

• You can choose from buses based on boarding points, timings and bus type

• You get extra reward points or cashback for booking through SmartBuy as per the offer

Not at all! The price of the bus ticket is the same as what would be quoted to you by the bus operator. The price is sometimes discounted depending on the season/time.

A passenger can use any card to pay for the ticket, not necessarily their own. However, please note that the passenger whose name the ticket is booked in should carry proof of their identity (along with the ticket) at the time of boarding the bus.

Yes, you can cancel the tickets online on the “Manage Orders” section on SmartBuy. However, please note that the cancellation fee and cancellation period may differ for specific bus services. In case of any queries with respect to cancellation and refunds, please feel free to reach out to the redBus customer support (080-46913023) between 10:00 AM to 6:00 PM.

The refund is provided as per the redBus and SmartBuy cancellation policy. The refund will be credited to the source of payment (debit card, credit card, net banking, payzapp wallet) within 5-7 business working days from the date refund is received from the travel partner.


redBus FAQs

Disclaimer - The RedBus FAQs information is hereby modified basis the latest update received from redBus as on 16th August, 2019. Any FAQ information on the HDFC Bank/SmartBuy website (or the section thereof to which you will be directed) about the Merchant or the Products/Services being offered have not been verified by HDFC Bank. HDFC Bank shall not be held liable or responsible for any information provided.

It depends on the bus operator you have booked your ticket with, as mTickets are available on redBus.
For operators that support mTickets, the SMS sent to your mobile can be produced at the time of boarding and you will be allowed to travel. For operators that do not support mTickets, it is a must to take a printout of the e-ticket and produce it at the time of boarding. The e-ticket is sent to the e-mail ID provided at the time of boarding.
To know which operators have enabled mTicket, look for the mTicket icon while searching for buses.

A copy of the ticket has been sent to you by e-mail once a seat has been reserved and paid for. Please take a printout of that mail and produce it at the time of boarding. If you have not received the ticket via e-mail, please reach out to the redBus customer support (080-46913023) between 10:00 AM to 6:00 PM, or send an email to smartbuy_support@redbus.in and a redBus executive will re-send you a copy of your ticket by mail.

mTicket is an SMS that is sent to your registered mobile number on booking a ticket with select operators. This SMS has the TIN and PNR number, along with additional ticket related information. It can be produced for boarding the bus without the necessity of a printed document. Please note that not all operators accept mTickets. To know which operators have enabled the mTicket option, look for the mTicket icon under the mTicket column while searching for buses.

please reach out to the redBus customer support (080-46913023) between 10:00 AM to 6:00 PM, or send an email to smartbuy_support@redbus.in and a redBus executive will assist you.

please reach out to the redBus customer support (080-46913023) between 10:00 AM to 6:00 PM, or send an email to smartbuy_support@redbus.in and a redBus executive will assist you.

Any of the HDFC Bank payment options listed below can be used:
• Credit card
• Debit card
• Internet banking
• Payzapp wallet

You can cancel the tickets online on SmartBuy. However, please note that the cancellation fee and cancellation period may differ for specific bus services. In case of any queries with respect to cancellation and refunds, please reach out to the redBus customer support (080-46913023) between 10:00 AM to 6:00 PM, or send an email to smartbuy_smartbuy_support@redbus.in and a redBus executive will assist you.

Once your booking is confirmed you will receive an email confirmation with all the relevant details of the booking. If you have not received this notification within one hour of booking, please email our customer support for assistance. (Yatra: hotelsupport_hdfc@yatra.com).

No, you don’t need to. Please note that it may take upto 12 hours for the booking to reflect in the Hotel records.

If your account/ card have got charged and you haven't received an email confirmation on the booking, please email the customer support for assistance, (Yatra : Drop a email on hotelsupport_hdfc@yatra.com ).

You can cancel or modify hotel by emailing the partner customer support at below number.

The hotel cancellation and cancellation charges can be dynamic to each hotel - the time of cancellation and the time of your stay. Please note that while some hotels allow for free cancellation, others are non-refundable or have a penalty charges on cancellation. Please make sure you have read the room details, the cancellation charges and cancellation notification time at the time of booking. You may even reach to our partner customer support to assist you with your cancellation.

If the hotel you have booked entertains cancellation, the refund amount will be credited back into your account. We will credit the money back as to your HDFC card/ Account depending on the mode of transaction done. The time taken is up to 15 working days for the refund to reflect in your bank account.

Please note that certain booking are not eligible for GST invoice, in case of these services SmartBuy portal will not be collecting the GST details during the time of booking (The GST details section will be disabled during the booking ).

Modification (e.g. change of date) to bookings will be treated as cancellation and new booking. You’ll have to cancel your existing booking and make a new one. Any cancellation charges applicable needs to be confirmed with the hotel.

 

Disclaimer - The Yatra FAQs information are hereby updated basis the latest update received from Yatra as of Jan 2022. Any FAQ information on the HDFC Bank/SmartBuy website (or the section thereof to which you will be directed) whether about the Merchant or the Products/Services being offered have not been verified by HDFC Bank. HDFC Bank shall not be liable or responsible for any such information.

 

A "Twin Room" will have 2 separate beds which can be shared by two guests. A "Double Room" will have only one double (king size/ queen/ double) bed which can also be shared between 2 guests.

Most hotels allow additional guests to stay in a single room for an extra charge. However they might have restrictions on the maximum number of guests that are allowed per room. We suggest you call the hotel directly before booking.

While making your booking, please select the number of children travelling with you. The charges vary with the number of children and Adults for each hotel and also on the type of room selected within the Hotel.

In most cases the hotel should receive the reservation information within 12 hours of the time you have made your booking (except for nights, weekends and other holidays when the hotel’s reservation department is closed). Please note that this doesn’t apply to bookings made for the same day. There are certain reservations that are booked out of an allotment. These rooms are guaranteed and must be paid for when you check out of the hotel. In some cases the hotel won’t have your name on the reservation until approximately 24 hours before you arrive.

Since your reservation is guaranteed with a credit card or voucher payment the hotel is obliged to hold your room for the days you have booked with them.

If you know you’re going to arrive early at your hotel, contact the Hotel directly. But it’s ultimately subject to the terms and conditions and availability of rooms at the hotel to accommodate you for arriving early.

The check in - check out timings are available for each hotel on the website. Every hotel has a specific check-out time (typically between 11 am and 1 pm). Please check with the hotel directly for the timings, if you plan to come early or check out late.

Please carry government issued ID proof (except PAN card) for all the guests in the booking. If the card holder in whose the name the booking was made is not part of your guest list please carry a signed photocopy of the identity proof of the card holder. Please note some hotels may have age restrictions.

The final booking price for the rooms mentioned on the portal are inclusive of all taxes. However there may be additional charges in your final bill depending on any extra service that you may have received during your stay such as late check out, extra guests and other facilities.

Yes you may be charged extra for guest/s as they are not part of the originally booking. Please check with the Hotel for availability and charges.

Yes, you can mention your special requests. Please note there may be additional charges by the Hotel depending on the type of request.

Once you have selected the hotel of your choice simply click on the title of the hotel to know more about the Amenities, Terms and conditions, Policy and Tariff etc.related to the hotel. You also reach our partner customer support for more details.

Convenience fee is a nominal charge levied by the travel aggregator selected by the customer for flight booking under ‘Compare & Fly’. Neither R360 nor HDFC Bank have any role in the value or amount of convenience fee charged by the travel aggregator to the customer. The travel aggregator charges this fee in lieu of the convenience they provide to the customer by way of online flight booking.

The convenience fees for domestic and international flights per passenger would be charged by the partner i.e., Cleartrip, Yatra, EaseMyTrip & Goibibo. The convenience fee is non-refundable. Neither R360 nor HDFC Bank charge this fee.

The travel aggregator charges this fee in lieu of the convenience they provide to the customer by way of online flight booking. Travel aggregators charge a convenience fee for the overall assistance provided to the customer. While booking, the travel aggregators provide fares from different airlines/service providers on a single platform, thus, saving the customers the hassle of checking each airline fare individually.

You will earn 3 points for every Rs. 150 spent on the Corporate Platinum Credit Card (Max 6000 RP per statement Cycle) and 5 Points for every Rs. 150 spent on the Corporate Premium Credit Card (Max 10000 RP per statement Cycle). For all other card variants, please contact bank directly. .

Log in on SmartBuy using your SmartBuy account credentials and follow the steps below:

• Enter source station, destination, date of journey and submit the information

• Check the class of travel, click on the preferred train and check the seat availability for the proposed date(s).

• Enter your IRCTC Authorised Partner user ID or create an IRCTC Authorised Partner account if you don’t have one already.

• Submit the traveler’s details.

•Make the payment

• Once the payment is done, it is mandatory to enter the correct IRCTC Authorised Partner password to complete the booking successfully

IRCTC Authorised Partner is responsible for powering the train reservation category on SmartBuy. The main advantages provided to customers are:
- • Getting the best deals and offers for train reservations, as per the terms and condition of the promotions applicable at the time of booking.
•The convenience of online booking
•Trust worthy payment instruments from HDFC Bank
•Huge range of filters to make your booking experience convenient.

You can search for the following by clicking on the train name. The next screen will show the results for the next few days as well. Availability for other classes can also be checked on the same screen. If seats are not available for the preferred travel date(s), return to the home page and re-enter the preferred details, i.e. source, destination, date and class to search again.

A PNR number is assigned to every ticket booked. Access your ticket’s confirmation status on the SmartBuy website.https://offers.smartbuy.hdfcbank.com/lite/train.

Only HDFC Bank Credit Cards, Debit Cards and Net banking are accepted for train ticket bookings.

These charges are levied by the bank directly as payment gateway charges to facilitate online payments. Such charges are applicable on online payments on all sites, including at IRCTC Authorised Partner.

You can check the applicable charges on the review page. Please find below the additional charges applicable on SmartBuy:

This is because PG charges would be applied additionally on your Credit Card over and above the transaction value. For example,

Ticket Fare	Rs. 162/-
Travel Insurance	Rs. 0.49/-
Convenience Fee (IRCTC Authorised Partner Processing Charges)	Rs. 17.70/-
SmartBuy Charges (Agent Charges)	NIL
Net Amount	Rs. 180.19/-

In this case, the payment gateway will charge an additional fee of 1%+GST on Rs. 180/- for HDFC Bank Domestic Credit Cards and Rs. 10/- + GST for NetBanking transactions. Please find the sample calculations provided below:

	For all HDFC Bank Domestic Credit Card	For HDFC NetBanking
Net Amount	Rs. 180.19/-	Rs. 180.19/-
PG Charges	Rs. 1.80/-	Rs. 10/-
GST	Rs. 0.32/-	Rs. 1.80/-
Total Amount	Rs. 182.31/-	Rs. 191.99/-

We suggest checking with your bank if the payment has been deducted from your account/charged to your card. In case the amount has been deducted or charged to your account, we will automatically refund the full amount and the same will reflect in your account/card statement within 10 to 15 working days. If you do not receive the refund, you may reach to our customer support number at 1860 425 1188,or email us at support@smartbuyoffers.co.

You can file your TDR or opt for Vikalp post your booking under My Profile.
Please go to My Profile > My Orders / Bookings > View Details. In case you are not able to proceed with filing your TDR, then please send an email to etickets@irctc.co.in , from your registered email ID stating the reason for filing the TDR. IRCTC will file TDR on your behalf. TDR filing request received except on “etickets@irctc.co.in” e-mail ID will not be entertained. For any assistance, kindly reach out to our concierge.

Unforatunately, you cannot search for train bookings made outside of the SmartBuy portal. However, the information for train bookings made on SmartBuy will be available on IRCTC Authorised Partner so you may use your PNR to search/confirm the reservation. Please note that the PNR of a ticket booked outside of the SmartBuy portal cannot be searched for under the “missing” status.

Train functionality on SmartBuy will not be functional between 11:45 PM to 00:15 AM due to system downtime from the Railways' end. Also note that passengers will not be able to book non-tatkal tickets between 8:00 AM to 8:30 AM for general classes (for Advance Reservation Period tickets, once the booking opens – 120 days), 10:00 AM to 10:30 AM for Tatkal AC classes, and 11:00 AM to 11:30 AM for Tatkal non-AC classes.

Please follow the steps below to cancel a train ticket booked on SmartBuy:
- Login to your SmartBuy account - Locate your booking under Manage account >’Trains Transaction History’.
- Select the passenger name whose ticket is to be cancelled - Click on ‘Cancel’.
- The cancellation will be confirmed online and the refund amount would be refunded to your source account.

You can cancel any type of ticket online on SmartBuy any time before the chart preparation. Post chart preparation, you can file a TDR to request a cancellation. (Refer TDR Conditions).

Yes, you can cancel the ticket partially on SmartBuy.

Unfortunately, cancelling an e-ticket is only possible online. Login to SmartBuy and access the “My Order” section to cancel your booking.

Unfortunately, an e-ticket can only be cancelled on the SmartBuy portal. Login to SmartBuy and access the “My Order” section to cancel your booking.

Yes, the ticket booked under the Tatkal quota can be cancelled on SmartBuy. Please click the link below to review the cancellation charges - http://www.indianrail.gov.in/enquiry/StaticPages/StaticEnquiry.jsp?StaticPage=refund_Rules.html&locale=en.

Unfortunately, an e-ticket cannot be cancelled after the departure of the train. However, you can file the TDR request online.

Unfortunately, an e-ticket cannot be cancelled after the departure of the train. However, you can file the TDR request online. To receive details on TDR rules/policies, click on the "TDR Policies" link below: http://www.indianrail.gov.in/enquiry/StaticPages/StaticEnquiry.jsp?StaticPage=refund_Rules.html&locale=en.

IRCTC Authorised Partner does not allow any transaction to take place between 11:45 PM to 12:15 AM IST. Reservation systems remain open for transactions between 12:15 AM to 11:45 PM IST. Please keep in mind you cannot cancel your booking from 11:45 PM- 12:15 AM IST. However, you can search for trains.

IRCTC Authorised Partner does not allow any user related activity (including, but not limited to) New User Creation, Change/Reset IRCTC Authorised Partner password, etc. between 4:45 PM to 5:45 PM IST. However, you can check search for trains, book a ticket or cancel a ticket during this time.


IRCTC Authorised Partner FAQs

Disclaimer - - The IRCTC Authorised Partner FAQs information are hereby updated basis the latest update received from IRCTC Authorised Partner as on 11th December, 2019. Any FAQ information on the HDFC Bank/SmartBuy website (or the section thereof to which you will be directed) regarding the Merchant or Products/Services offered have not been verified by HDFC Bank. HDFC Bank shall not be held liable or responsible for the information given.

You can book tickets for up to 6 people during a single booking. For tatkal tickets, the maximum number of reservations is 4 per booking. Two children below the age of 5 are allowed per booking, but they will not be ticketed. The details of these travelers are also to be specified while booking, though the information will not be explicitly mentioned in the tickets.

Children below the age of 5 are exempted from tickets in Indian Railways. Children between 5-12 years need to compulsorily obtain a train ticket with 50% discount to reserve a seat that does not include the berth. If you need a berth seat for your child (between 5-12 years), the full amount will need to be paid.

As per the rules set by Indian Railways (IRCTC Authorised Partner), male senior citizens (minimum 60 years) and female senior citizens (minimum 58 years) are granted Senior Citizen concessions for fares across all classes for Mail / Express / Rajdhani / Shatabdi / Jan-Shatabdi / Duronto trains. The element of concession is 40% for men and 50% for women. An option will be available to select senior citizen concession in the traveler’s details section. Please note that no concessional tickets are permitted for Garib Rath, Gatimaan, Vande Bharat, Suvidha and Humsafar Train/Quota/Class

Unfortunately, senior citizen discounts are not applicable on tatkal bookings.

Unfortunately, the age of the traveler cannot be altered as per Indian railway rules post ticket booking.

Indian Railways’ Rules and Regulations decides the Concession Rules for Senior citizen’s. Please refer to the document attached for more details: http://contents.irctc.co.in/en/UserGuideforPHConcessions.html

The Advance Reservation Period (ARP) of the Tatkal scheme is one day, excluding the date of departure from the train originating station. A maximum of four passengers per PNR can be booked for Tatkal e-tickets.
• Once the Ticket Reservation page opens, check whether the Train and Station’s name, Date of journey, Class, Quota, Boarding Point etc. visible on the top of the page match your requirements.
• Enter the name, age, sex, and berth preference of the passenger(s). The maximum length of name should be limited to 15 characters.
• Senior citizen concessions are not allowed for the Tatkal Quota
• The booking for Tatkal Non-AC opens at 11:00 AM on the IRCTC Authorised Partner platform, and opens at 11:50 AM on the SmartBuy platform.
• The booking for Tatkal AC opens at 10:00 AM on the IRCTC Authorised Partner platform, and opens at 10:50 AM on the SmartBuy platform.
For more details, you can also refer to http://contents.irctc.co.in/en/TatkalBooking.html.

Please carry atleast one form of government issued ID proof. The following are accepted by IRCTC Authorised Partner:
• Passport
• Aadhar Card
• Driving license
• PAN card
• Voter’s ID card
• Photo ID card issued government to their employees
• Student ID card with photograph issued by recognized School/College For Non-Indians, their Country's Passport will constitute as the sole authorized ID. Ration cards will be accepted as proof of identity for undertaking a journey under the Tatkal scheme only if the passenger who is travelling has a photograph attached to the ration card. Passengers not carrying a valid photo ID (original ID) will be treated as travelling without a ticket and shall be dealt with as per extant Railway Rules.
Passengers not carrying a valid photo Id (original ID) will be treated as travelling without ticket and shall be dealt with as per extant Railway Rules.

Although you could carry a photocopy as back-up, it is necessary to carry the valid original identity as proof during the journey. As per extant railway rules, you may be denied to board by the TTE in case you are unable to produce the original ID proof.

The flexi fare system is applicable for the Rajdhani, Duronto and Shatabdi. The base fares will increase by 10 percent with every 10 percent of berths sold subject to a prescribed ceiling limit. There will be no change in the existing fare for 1AC and EC class of travel. Other supplementary charges (reservations, superfast, catering and service taxes) will be levied separately.
What to keep in mind:
• Base fares will increase by 10% with every 10% of berths sold subject to a prescribed ceiling limit.
• There will be no change in the existing fare for 1AC and EC class of travel.
• No Premium Tatkal Quota provided for these trains.
• Tatkal will be available at 150% of base fare. However, no additional charges as “Tatkal charges” will be levied.

TDR (Ticket Deposit Receipt) is the process of claiming a refund for the booked ticket from Indian Railways (IRCTC Authorised Partner).

Please refer to the link attached : http://contents.irctc.co.in/en/REFUND%20RULES%20wef%2012-Nov-15.pdf.

In this scenario, a full refund will be automatically initiated and will appear in your bank account within 10-15 working days, subject to receipt of refund from Indian Railways. You can file an online TDR request for the same within the stipulated timelines to claim the refund.

The TDR Refund will be processed as per Extant Railway Rules. Please note that the TDR should be filed as per the guidelines. To know more, please refer to the link attached: http://contents.irctc.co.in/en/REFUND%20RULES%20wef%2012-Nov-15.pdf. 

The acronym 'CR' stands for "Claim Refund," wherein you can obtain a refund for the ticket purchased if you have not boarded the train. You could also check on the TDR status from time to time. If the status reads “Admin Approved,” your case is eligible for a refund as approved by the IRCTC Authorised Partner Corporate/IRCTC Authorised Partner Zonal Office.

The refunded amount would vary depending on the reason you have filed for TDR. Below is a list of examples as well as the refund amounts:
If you have filed a TDR for the reason "Train later than 3 hours and passenger not travelled," the full refund of reservation cost will reflect within 60 days.
If you have filed a TDR for the reason "Ticket converted from wait list to RAC and passenger unable to travel," the full refund will reflect within 60 days.
If you have filed a TDR for the reason "AC not working properly," which is provided by the TTE in the train, it may take up to 1 year to receive a confirmation or rejection of a refund amount. Essentially, your TDR application requires the approval of the zonal manager and the timeline for a reply will differ depending on your reason. Do keep in mind that, in some cases, TDR’s can be rejected as well.

Unfortunately, Indian Railways (IRCTC Authorised Partner) does not allow for a passenger to book a seat/berth based on their own preference. However, you can certainly request your preference for a seat/berth, but do keep in mind that the same cannot be guaranteed.

A train ticket can be booked up to 4 hours before the train’s scheduled departure time, or before the chart preparation for the journey is set.

Travel Insurance is a contingency plan that is designed to pay for unexpected costs that may arise while travelling, such as emergency hospital/medical costs, trip cancellations, lost baggage and accidental death insurance, and is a service that is provided by SmartBuy. You can opt for travel insurance while creating a fresh booking on SmartBuy. Please note that Rs. 0.49/- will be applicable per person and not per booking. This amount will be added as an addition to your ticket fare. IRCTC Authorised Partner will provide the insurance details to the mobile number/email address entered while booking the ticket.

The price on the search page excludes the charges listed below. However, the following will be reflected in the price listed on the booking page:
(a) IRCTC Authorised Partner Processing Charges - INR 15/- (non-AC classes)/INR 30/- (AC classes), excluding GST
(b) SmartBuy Agent Charges – NIL (non-AC/ AC classes), including GST
(c) SmartBuy PG charges - Dynamic
a. Payment through Credit Card – 1% (excluding GST) for all HDFC Bank Domestic credit cards
b. Payment through Debit Card – INR 0/- to INR 1 lakh/- for all HDFC Bank Domestic Debit Cards
c. Payment through NetBanking – INR 10/- (excluding GST) Please note that the above charges are non-refundable.

Absolutely! A copy of your ticket will be sent to the email registered while booking the ticket.

You can confirm your scheduled departure time by calling 139 from your landline or mobile number. We would advise that you reconfirm your train timings 12 hours prior to your train departure. Please note that SmartBuy is not responsible for any schedule change by the Indian Railways.

Indian Railways (IRCTC Authorised Partner) does not allow for any ticket reservations opened at 8:00 AM to be booked on the SmartBuy platform until 8:50 AM. Please try to search/book a seat after 8:50 AM. Please note that this is applicable only for trains/dates/tickets opened at 8:00 AM IST.

You can confirm your status on SmartBuy’s Train section anytime by entering your PNR number in the section “PNR status.”

Only passengers with Confirmed PNR’s are authorized to board the train. Please note that only passengers with confirmed seats will be allowed to travel in case of Partially Waitlisted/Confirmed status.

After the chart preparation, your waitlist ticket may change to the following statuses:

• Confirmed- Your ticket status may change from Waitlist to fully confirmed.

• Partially Waitlisted/Confirmed/RAC- Your ticket status may change into partially WL/confirmed, wherein the status for some passengers will show as waitlisted and others as confirmed/RAC.

• Fully waitlisted ticket- Your ticket status after chart preparation may remain fully waitlisted.

In this particular scenario, the waitlisted passengers will not get a seat/berth. However, if the TTE permits, the waitlisted passengers may share the seat with the passengers confirmed under the same ticket.

If your ticket remains fully waitlisted after the chart preparation time, your ticket will be automatically cancelled, and you will be refunded within 5-7 working days from the date refund is received from the IRCTC. To know more on deductions in case of Waitlist cancellations, click the link below http://www.indianrail.gov.in/enquiry/StaticPages/StaticEnquiry.jsp?StaticPage=refund_Rules.html&locale=en.

If, after chart preparation, the ticket status remains RAC, the status will appear as R, followed by coach name and berth number. For example, a confirmed RAC ticket status will appear as RS7 20, S7 being the coach and 20 being the berth number 20. In short, the RAC status for seat/berth number will be prefixed by R.

In this case, your train booking order will not be processed. The debited amount will be refunded and initiated within 3 working days.

The acronym “NOSB” Stands for “No Seat Berth.” No seats/berths will be provided for children between the ages of 5-11 on a confirmed train ticket and half fare will be collected as per the IRCTC Authorised Partner rules. Please refer to Q.47 to clarify the following doubt.

Yes, IRCTC levy 2.25% + GST as service charges for commercial and business card customers. Whereas, for other Credit cards it is 1% + GST.

You can redeem points to book flights, hotel, and experiences across the globe. Additionally, you can redeem products & vouchers available on our Rewards section at HDFC Bank SmartBuy corporate https://offers.smartbuy.hdfcbank.com/corporate.

You can redeem your points through the “Redeem Points” section in HDFC Bank SmartBuy corporate https://offers.smartbuy.hdfcbank.com/corporate/redeem-points
At the payment page, you will have an additional option to “Pay with Points”. Here, you can pay partial ticket/ payment or full ticket/ payment using points. If partial ticket or payment is paid using Points, the balance amount can be paid using your HDFC Bank Infinia Credit Card.

On successful Reward Point redemption, Redemption Voucher code will be sent to your HDFC Bank registered mobile number and email address.

On successful voucher generation, the voucher code will be sent to your HDFC Bank registered mobile number and email address.

No, the voucher code will be triggered immediately to your HDFC Bank registered mobile number and email address.

Once you have generated your voucher code, you can use the code on the HDFC Bank SmartBuy corporate https://offers.smartbuy.hdfcbank.com/corporate within the next 30 days. Post 30 days, the voucher code will become invalid and you will receive the corresponding number of points in your corporate Card account. It might take upto 30 days for the points to reflect in your account.

You can also manually cancel a valid voucher, through “My Vouchers” section in “My Orders”. It might take upto 30 days for the points to reflect in your account.

Yes, you would need min 100 points to redeem.

No, there is no limit to redeem points. But you can generate voucher for maximum order value only.
Eg: if the order value is Rs. 5000. You can create voucher for any value less than or equal to Rs. 5000; not more than Rs. 5000.

You can view all the vouchers created in “My Orders” >> “My Vouchers” section.

Unused voucher generated for Flight/Hotel/Experience can be used to redeem any of these digital services – Flight/Hotel/Experience But these vouchers cannot be used for Rewards Redemption and viceversa.

If you do not use the remaining amount on your voucher, this amount will be refunded to your account after the expiration of the voucher which is 30 days from the creation date of the voucher.

Yes, you can. You will need to use your voucher for the booking and pay the remaining amount of Rs. 1000 using your HDFC Bank corporate Credit Card, all in a single transaction.

You can choose to pay partially using the reward points and the balance payment through your HDFC Bank corporate Credit Card.

Please remember that you would need min 100 Points to redeem.

But, this option is not available for Rewards purchase. Currently, you can purchase Rewards through Points only.

No. The point’s redemption value varies across categories. Mentioned below is the Points redemption value chart.

The amount in the voucher will be refunded as Reward Points into card account at the ratio at which the voucher was generated.

Upgrade or downgrade of your card will impact your HDFC Bank credit card Reward Points. The points will be calculated with respect to the changed status from the date of upgrade or downgrade.

If the booking is failed, the amount debited through Voucher code will be reversed back to the voucher, next day. You can use the same voucher code again for new redemption.
You can view all the vouchers created in “My Orders” >> “My Vouchers” section.

No, you cannot modify or cancel your reward tickets once issued.

In case of flight reward ticket you can cancel either the entire booking or select segments or passengers. In case of Hotel reward booking you will have to cancel the entire booking. The amount you have paid for your reward ticket using voucher is refundable. The amount paid by cash (if any) will be refunded after the applicable cancellation charges. For details on applicable cancellation charges please refer to the cancellation policy and FAQ on cancellation charges under Flight/Hotel section.

If the voucher is redeemed and the payment is failed at the payment gateway due to for some technical/validation reason, we will refund the points back to the voucher code within 60 mins, which will be valid for 30 days.

If the voucher is redeemed and the payment is successful, but booking failed, we will initiate the points and card/ account refund within 3 working days.

SmartBuy Rewards program is HDFC Bank- wide loyalty program for all HDFC Bank customers. Being a part of this program means that you earn Reward points on your everyday banking activities, which you can then spend on exciting rewards (products & vouchers) spread across various categories.

You don’t need to register for SmartBuy Rewards program separately, your SmartBuy login will be used for this too. As long as you fulfill the eligibility criteria listed, you will be able to participate in the program. You can access the program by entering the first 9 digits and last 4 digits of card number, Bank registered mobile number and Date of Birth.

No, there are no additional charges on SmartBuy Rewards Program. SmartBuy Rewards Program is a rewards program that is designed to reward your relationship and growth with HDFC Bank. Make the maximum use of it to enjoy some incredible rewards from our collection. Kindly contact HDFC Bank to know more about your reward points charges.

Please contact the bank for any changes to personal information related to your account.

You can redeem your points via voucher only on the catalog (products and vouchers) listed on our SmartBuy Rewards Program. Customer can use the Rewad Points (RP) post the generation of the credit card statement.

The Points value is displayed on the portal based on the Card Type. Please contact the bank to know the INR value of the items on the Rewards program. Alternatively, please refer to "Redeem Points" section in FAQ for more details.

You may redeem the points in the form of voucher. To do this:

• Login to the SmartBuy Rewards and add the product of your choice to cart.
• Required points to complete a transaction.
• You will be provided with an option to instantly generate a voucher for the required points to complete a transaction.
• The generated voucher code will be sent only to your mobile number and email address registered with HDFC Bank.
• Enter the (valid) voucher code to complete the transaction and place the order.

Currently RP will be used only for redemption towards specific items. When RP is redeemed, the code will be live for a period of 30 days.

In case of the customer not utilizing the code within the period, the system will cancel the voucher and refund the RP to credit card account. Customer can use the RP post the generation of the credit card statement. 

In case of RP available for redemption being lesser than available RP balance, system will inform customer for insufficient balance and not allow redemption.

You will be able to redeem products based on available points only. If you do not sufficient points, please select a different product that falls within the available points or visit us once you have sufficient points.

After you add products to the cart, you will be provided with an option to generate voucher code for the points in the cart. The voucher code will be sent to your registered mobile number. Post entering the Voucher code, click ‘submit’ for the order to get processed.

Your Voucher is valid for 30 days. If the Voucher code is not entered within 15 minutes the transaction page will expire

Ideally, Points earned on a particular day will expire after two years. For eg: Points earned on 10th January 2018 will expire on 10th January 2020. However validity of points may vary depending on the Card you are holding. Kindly contact the bank for more information.

Yes, you can add more than one item to cart and make the redemption as long as you have sufficient points in your account.

Kindly contact the bank to know more details with regards to other places where you can redeem the points.

No, points cannot be pooled in from other HDFC Bank Cards or Add-on cards.

There could be many reasons why a transaction can fail or get decline. Please contact the customer support for more details (1860 425 1188, corporate.support@smartbuyoffers.co)

A transaction may fail due to many reasons such as Product being out of stock at the time of redemption or due to technical glitches. Please note that all points debited on a failed transaction will be reversed after 24 hours. Please call customer support (1860 425 1188, corporate.support@smartbuyoffers.co) for any queries related to voucher reversal.

Orders placed and in progress cannot be cancelled.

No, redemption can be done only using points on the SmartBuy Rewards Program. However, you can redeem our other servies like Flight, Hotel and Experience Bookings using points + Card (partially through points redemption and balance through HDFC Bank Infinia Credit Card).

You may track your orders by going to ‘Manage Orders’ tab on the site . Clicking on the order id will provide ifnormation on the status of your shipment.

Yes. HDFC Bank follows the best security practices. Any information you enter when transacting with us is sent in an encrypted format to protect you against unintentional disclosure of information to third parties.

You will receive an email confirmation on your redemption, which will contain your order details. If you have not received this notification within 1 hour from the time of booking, please call our customer support (1860 425 1188, corporate.support@smartbuyoffers.co) for assistance.

Generally, orders once placed cannot be cancelled and is subjected HDFC Bank and SmartBuy terms and conditions. Order in Approved or in dispatch status, cannot be cancelled. Please contact the customer support for more details, along with the OrderID and the date of redemption details. 

Tour Duration - The tour duration can be found under the product name on the Experiences page.

Find Starting Time Before You Book - For start time, please select the date you wish to book the experience for and the available time slots will appear just below the date. For experiences that have flexible timings i.e. no fixed start time, no starting time will be mentioned. You can visit the attraction anytime between the opening and closing hours.

Find Starting Time After The Booking - You can find the starting time of your experience in the ticket confirmation email which you will receive once your reservation is confirmed.

The list of inclusions and exclusions can be found in the experience details page.

Please note that certain experiences may not have any exclusions listed.

For all experiences that offer instant confirmation, you can expect to receive the final tickets/vouchers within 5 minutes of your booking being made.

If you do not receive the confirmation within 30 mins, we request you to also check your spam folder because sometimes the email containing the ticket/voucher is routed to the recipient's spam folder.

Before Booking - The exact meeting/starting point can be found in the "Where?" section on the Headout experience page. The same is also highlighted on a map. You can find the google map link for the meeting/starting point and use it to reach the point on time.

After Booking - This information can also be found in the confirmation email which you will receive from HeadOut directly, after you make your booking.

Before Purchase - The meeting point information for your experience can be found in the details section on the experience page.

After Purchase - This information can also be found in the payment confirmation email which you receive from HeadOut, after you make your booking.

Most experiences on Headout do not require you to print your voucher/tickets. However, some tour operators may require customers to print their tickets/vouchers.

We recommend to carry a printed ticket to avoid any inconvenience.

Once you have viewed the cancellation guidelines of the experience you have booked with SmartBuy, please call HeadOut customer support directly (at below mentioned coordinates) to proceed with the booking cancellation.

If you want to learn about the cancellation policy of a particular experience, please connect with HeadOut customer support directly.

HeadOut email address:  support@headout.com
HeadOut support number:
• USA: +1 347 897 0100
• UK: +44 (20) 38747322
• France: +33 (1) 85640771

Different experiences have different cancellation policies. While some experiences can be cancelled upto 24 or 48 hours before the experience start time, some of them can’t be cancelled once the reservation has been confirmed.

You can view the cancellation policy and timelines for every activity under the Cancellation Policy section on the experience page.

You will receive a refund confirmation email as soon as your reservation has been cancelled.

On receipt of refund from the partner, it usually takes 5 to 7 business days for the refunded amount to reflect in your account.

Amendment policy for any HeadOut experience is in line with its cancellation policy. If an experience allows cancellation, then we may be able to add/remove participants. However, if an experience cannot be cancelled after the reservation is made, then we will not be able to add/remove participants.

If you have viewed the cancellation policy for the experience you have booked and your reservation is abiding by the cancellation policy, kindly write to support@headout.com and HeadOut team will assist you in making the required changes.

Alternatively, you can call us at any of the below mentioned numbers.
• USA: +1 347 897 0100
• UK: +44 (20) 38747322
• France: +33 (1) 85640771

If your reservation is already past the cancellation timeline, accepting or denying any modification request is upto the sole discretion of HeadOut local operator. Neither SmartBuy nor HeadOut would not commit if the booking can be cancelled, but we will definitely try our best.

Amendment policy for any HeadOut experience is in line with its cancellation policy. If an experience allows cancellation, then we may be able to make changes to your booking. However, if an experience cannot be cancelled after the reservation is made, then we will not be able to change the tour options.

If you have viewed the cancellation policy for the experience you have booked and your reservation is abiding by the cancellation policy, kindly write to support@headout.com and HeadOut team will assist you in making the required changes.

Alternatively, you can call us at any of the below mentioned numbers.
• USA: +1 347 897 0100
• UK: +44 (20) 38747322
• France: +33 (1) 85640771

If your reservation is already past the cancellation timeline, accepting or denying any modification request is upto the sole discretion of HeadOut local operator.

Reschedule policy for any Headout experience is in line with its cancellation policy. If an experience allows cancellation, then we may be able to reschedule the experience. However, if an experience cannot be cancelled after the reservation is made, then we will not be able to reschedule the experience.

If you have viewed the cancellation policy for the experience you have booked and your reservation is abiding by the cancellation policy, kindly write to support@headout.com with your reschedule request and HeadOut team will assist you in making the required changes.

Alternatively, you can call us at any of the below mentioned numbers .
• USA: +1 347 897 0100
• UK: +44 (20) 38747322
• France: +33 (1) 85640771

If your reservation is already past the cancellation timeline, unfortunately, we will not be able to accommodate your request.

To make any changes for the existing participants in your reservation, kindly write to HeadOut customer support at support@headout.com with your request and HeadOut team will be able to run it by their local partner.

Please note that all amendment requests are directly processed by HeadOut local operator for that experience and is at the sole discretion of the operator to accommodate or deny a particular request.

The tour price mentioned on the site is for one adult and will increase as the number of adult, child and infants are increases.