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The COVID-19 outbreak has impacted the travel sector globally. With so much information and day-to-day changes and updates in this regard by the governments and various other agencies, we have set up this ready reckoner to help you make an informed decision regarding your upcoming travel. We are constantly in touch with our partners to keep things smooth for you and are updating this page with airline policies on refunds, cancellations and amendments for domestic as well as international flights, hotel policies and bus and train services-related information.
Note: This information is subject to change and will be updated to the best of our ability to bring you the latest news with respect to your travel itineraries and plans. We are closely working with all our partners and airlines to gather the correct and suitable information with respect to bookings, modifications, cancellations and refunds.
LATEST NEWS: Domestic Flights Resume Operations From 25th May, 2020.
Click here to visit the MoCA site for latest information.
CLEARTRIP:
In light of the recent COVID-19 outbreak, certain airlines have confirmed their policy for cancellation with full refund, and date change without penalty. Click here for more information.
Navigate post-COVID travel with confidence. Here’s everything you need to know about state-wise quarantine rules, airport and airline protocols, travel checklists, redeeming credit shells, and more. Click here for more information.
Click here to find out the refund processes with respect to different airlines.
Airline | Travel Date | Airline PNR (Cancelled) | Total Credit Shell | Expiry Date | Details |
Indigo | 25-Mar to 17-May 2020 | ZF5FTL | INR 6782 | 28-Mar 2021 | Indigo is allowing a full refund (in form of credit shell) for your impacted flight on their website. |
18-May to 30-Sept 2020 | - | - | - | Indigo is allowing a onetime Free of cost of change for your impacted flight. | |
SpiceJet | 25-Mar to 3-May 2020 | ZF5FTL | INR 3714.00 | 28-Feb 2021 | SpiceJet is allowing a full refund (in form of credit shell) for your impacted flight on their website.
|
4-May to 17-May 2020 | Same as above | Same as above | 31-Mar 2021 | Same as above | |
18-May to 31-May 2020 | - | - | - | SpiceJet is allowing a onetime free of cost of change for your impacted flight. | |
GoAir | 19-Mar to 17-May 2020 | - | - | - | GoAir is automatically protecting your ticket and fare for travel up to May 17, 2021. You can use the value of your ticket for travel on a future date up to 1 year from the original date of travel and for any GoAir sector. |
18-May to 31-Dec 2020 | - | - | - | GoAir is offering free rescheduling for the passengers whose travel is between May 18, 2020 & December 31, 2020.
Rescheduling needs to be done at least 14 days prior to the original departure. | |
Air Asia | 25-Mar to 14-Apr 2020 | - | - | - | According to the policy of Air Asia, you are eligible for a waiver of the cancellation charges. The refund amount of will be credited to the original payment mode used to make the booking. |
15-Apr to 17-May 2020 | - | - | 365 days | Air Asia is allowing a full refund (in form of credit shell) for your impacted flight.
Or
Airline is allowing a free of cost amendment with new travel to be commenced till 31st Oct, 2020. | |
18-May to 30-Jun 2020 | - | - | - | Airline is allowing a free of cost amendment with new travel to be commenced till 31st Oct, 2020.
Amendment in any scenario needs to be done at least 24 hours prior to the original departure. | |
Air Vistara | 17-Mar to 31-May 2020 | - | - | - | For all trips booked with Air Vistara, which have a travel dates from 17th March to 31st May 2020, Vistara is waiving off the amendment fee (change fee) for any amendment made with new travel dates up to 31st December 2020. Fare difference, if any, will be applicable at the time of amendment. |
Air India | 22-Mar to 17-May 2020 | - | - | - | For all bookings which have a travel date up from 22nd March’20 to 17th May’20, Air India is waiving off the amendment fee (change fee) for any amendment made up to 30th September 2020. Fare difference, if any, will be applicable at the time of amendment. |
TruJet | - | - | - | - | For all bookings which have a travel date between 25th March 2020 and 17th May 2020, TruJet is waiving off the cancellation penalty and full refund will be offered in case of cancellation. |
Air India Express | - | - | - | - | For all trips which have a travel date between 01st March 2020 and 30th September 2020, Air India Express is waiving off the amendment fee (change fee). New travel needs to be commenced before 31st March 2021. Fare difference would be applicable, if any. |
Note: The above mentioned information is to the best of our knowledge and research and is subject to change. Neither Reward360 nor SmartBuy would be held responsible/accountable to any difference of information provided above. Please visit the respective sites for the latest updates
YATRA:
In light of the outbreak of COVID-19, the government of India has further extended the lockdown upto 31st May, 2020 across all cities, towns, districts and villages of the country. With social distancing now being the norm and keeping the safety of our staff in view, we are currently operating with limited capacity to serve our customers.
Click here for more information.
In support of the government measures to eradicate COVID-19, all our flights are suspended until 24th May, 2020. For flights which were earlier suspended until 31st May, please be assured that we have protected your PNR in the form of a credit shell, in your PNR, valid for use within 1 year from date of issuance, for the same passenger/s.
Click here for more information: https://www.goindigo.in/information/corona-virus-travel-restrictions.html
For all bookings which have a travel date up to 30th April, 2020, Air India is waiving off the amendment fee (change fee) for any amendment made up to 30th September, 2020. Fare difference if any, will be applicable at the time of amendment. In order to reduce the stress & anxiety of the passengers who must travel during this trying time and also to facilitate those who wants to postpone the date of travel, Air India has decided to provide free of charge rescheduling as per the following:
• Waiver for date change due Covid-19. KNOW MORE
• Refunds for tickets purchased during lockdown period in India. KNOW MORE
• Travel and Visa restrictions related to Covid-19 by Bureau of Immigration, Ministry of Home Affairs, Government of India. KNOW MORE
Airline Call Center: 0124-2641407
GoAir is not allowing any refunds against cancellations at this point and is keeping your ticket in open state. You can call GoAir call center up to 30th September, 2020 and make a new booking using the same amount of this ticket (fare difference if any will have to be paid at the time of making a new booking).
Click here for more information: https://www.goair.in/services/covid-19-updates
SpiceJet has auto-cancelled all bookings and have converted them into Credit Shell/Voucher (of the entire booking amount). You will need to contact SpiceJet call center/visit their website www.spicejet.com post 1st April, 2020 until 21st February, 2021 to redeem the credit towards this booking for the new booking of your choice (fare difference if any will have to be paid at the time of making a new booking).
Airline Call Center: 09654003333
For all bookings which have a travel date 30th April, 2020, Air Asia is waiving off the cancellation penalty and full refund will offered in case of cancellation.
Click here for more information: https://support.airasia.com/s/article/Covid-19-Refund-Request-Guide?language=en_GB
Airline Call Center: 8046662222
With effect from 26th April 2020, the following services - Vistara Priority, Cabin Upgrades, Excess Baggage, Lounge Access, Flight Pass and Carry-On Plus shall not be available via Optiontown (www.vistara.optiontown.com). Know more.
For all bookings which have a travel date up to 30th April, 2020, Vistara is waiving off the amendment fee (change fee) for any amendment made up to 31st December, 2020. Fare difference if any, will be applicable at the time of amendment.
Click here for more information: https://www.airvistara.com/trip/coronavirus-update
Date and routing change flexibility without any change fees. Any fare difference will be collected. Unlimited changes with no change fee for new or changed departure dates upto and including 31st May, 2020.
You can also exchange your ticket for a credit worth the full value of the original ticket. Your voucher will be valid for travel till 30th April, 2022.
For cancelled flights you can retain unused value of the ticket toward future travel within 12 months of the original departure date or obtain a refund.
Click here for more information.For bookings made on or before 23 March, 2020 for travel until 30th June, 2020, you can change your booking unlimited times with no rebooking or rerouting fees. Changes need to be done before original departure date and new travel needs to be completed by 30th June, 2021.
For bookings made between 9th March and 30th June, 2020, flexibility to make free and unlimited changes upto one year after purchase.
Refund applicable for bookings impacted by COVID-19 if the tickets were issued upto 23rd March, 2020 for travel between 17th March to 30th June, 2020.
Click here for more information.
For customers affected by COVID-19, for tickets issued up to 30th June, 2020 for travel on or before 30th November, 2020.
Changes and re-issuance permitted with waiver of reissue fee and fare difference within the same class. Re-routing is also permitted without any re-issue fees, however fare difference wherever applicable will be collected. You can also keep the ticket status to open for a period of 760 days from the date of original ticket issue and can use this ticket as face value for payment against a new ticket for any date/flight.
An unused portion of the ticket can be refunded in full without penalty after 12 months from original date of issue, if a new flight is not booked prior to this date.
For flight cancellations, travel bans and lock downs preventing travel, unused portion of the ticket is eligible for refund without penalty.
Click here for more information.
Change for travel on or before 30th September, 2020 - Re-book without any fare difference within the lowest available class. Change for travel on or after 1st October, 2020 - Fare difference if any will be applicable.
You can also exchange your ticket for a voucher in the amount of the original ticket plus receive an additional 10% value.
Click here for more information.
Enhanced options available to affected customers who had purchased tickets on or before 15th March, 2020, for travel from 24th January, 2020 to 31st May, 2020.
Click here for more information.
For booking dates on or before 31st March, 2020 and travel dates up to 30th December, 2020, free cancellations are not allowed (penalty will be charged by the airline).
Click here for more information.
For all tickets issued on or before 31st May, 2020 and for travel between 1st March to 30th September, 2020, waiver of change fee. Re-routing is also permitted. Any fare difference will be applicable.
Travel on the new ticket must be completed by 31st December, 2021. Changes need to be made 3 hours prior to the departing flight. No refund allowed.
Click here for more information.
As we are all aware of the spread of COVID-19 across the globe, the current situation requires all of us to act responsibly to prevent the spread of this virus. In this regard, hotel bookings in some locations may be denied as per state government’s directives to prevent the spread of Coronavirus. In such cases where hotels have denied bookings, guests need not worry as their booking amount will be refunded without any penalty. Guests can also contact our customer care support to make any changes in their bookings.
Click here for more information.
We at OYO Hotels & Homes have been monitoring the Coronavirus (COVID-19) situation, and have been taking necessary steps to ensure the health and wellbeing of our OYOpreneurs, guests, asset partners and our dedicated staff working on the frontlines.
Click here for more information.
LATEST UPDATE: Limited Buses Now Available in Select Cities (As per the government's directive).
Click here for more information.
In the wake of COVID-19 and as a measure of abundant caution, booking has been suspended for all trains until further advice.
For trains cancelled till 17th May, 2020 by Indian Railways, full refund will be provided automatically by IRCTC. Users need not cancel their e-tickets. Full fare will be credited back into users accounts from which payment was made.
New Updates:
1. "Passengers Not Allowed To Travel by Railway due to COVID-19 Condition": Refund shall be processed through TDR. Passengers are requested to file TDR within 10 days from the date of journey and send TTE certificate to IRCTC for further process of refund. For further details, please check refund rules here.
2. Indian Railways is going to operate 200 trains w.e.f 01-June-2020. Booking will start from 21-May-2020 at 10 am and will be available only at IRCTC website and Rail Connect Mobile App. No agent booking is allowed. Click here to know more.
3. IRCTC cancels all tickets booked before March 25 for travel till June 30. However, Shramik Special trains for migrant workers and Special Rajdhani train services that started from May 12 will continue to operate.
4. Waiting list for special trains to being from 22nd May, 2020. The waiting list for First AC and Executive Class has been capped at 20 tickets each. The maximum limit for Sleeper Class will be 200.
5. List of Special Trains by IRCTC & Salient Features of Special Trains run by IRCTC under Covid-19
Click below links for more information
1. Concession Withdrawal
2. Cancellation_COVID-19
3. Important_Message
4. Covid_Info
Coronavirus disease 2019 (COVID-19) is an infectious disease caused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2). It was first identified in December 2019 in Wuhan, China, and has since spread globally, resulting in an ongoing pandemic. Common symptoms include fever, cough, fatigue, shortness of breath and loss of smell and taste. The time from exposure to onset of symptoms is typically around 5 days but may range from 2 to 14 days.
Please refer the WHO travel advisories and MHA guidelines for more information on travel and related queries.
Please refer the WHO guidelines for general tips on how to avoid and stay safe during this pandemic.
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