- Where can I see the details on Experience Duration & Start Time?
Tour Duration - The tour duration can be found under the product name on the Experiences page.
Find Starting Time Before You Book - For start time, please select the date you wish to book the experience for and the available time slots will appear just below the date. For experiences that have flexible timings i.e. no fixed start time, no starting time will be mentioned. You can visit the attraction anytime between the opening and closing hours.
Find Starting Time After The Booking - You can find the starting time of your experience in the ticket confirmation email which you will receive once your reservation is confirmed.
- How can I get the Inclusions & Exclusions for the Experience chosen?
The list of inclusions and exclusions can be found in the experience details page.
Please note that certain experiences may not have any exclusions listed.
- Will I get Instant Confirmation from Headout?
For all experiences that offer instant confirmation, you can expect to receive the final tickets/vouchers within 5 minutes of your booking being made.
If you do not receive the confirmation within 30 mins, we request you to also check your spam folder because sometimes the email containing the ticket/voucher is routed to the recipient's spam folder.
- Where can I see the Meeting Point & Pick-up Directions?
Before Booking - The exact meeting/starting point can be found in the "Where?" section on the Headout experience page. The same is also highlighted on a map. You can find the google map link for the meeting/starting point and use it to reach the point on time.
After Booking - This information can also be found in the confirmation email which you will receive from HeadOut directly, after you make your booking.
- Where can I find the Meeting Point Information?
Before Purchase - The meeting point information for your experience can be found in the details section on the experience page.
After Purchase - This information can also be found in the payment confirmation email which you receive from HeadOut, after you make your booking.
- Do I need Mobile & Print Tickets?
Most experiences on Headout do not require you to print your voucher/tickets. However, some tour operators may require customers to print their tickets/vouchers.
We recommend to carry a printed ticket to avoid any inconvenience.
- How can I cancel my experience booking?
Once you have viewed the cancellation guidelines of the experience you have booked with SmartBuy, please call HeadOut customer support directly (at below mentioned coordinates) to proceed with the booking cancellation.
If you want to learn about the cancellation policy of a particular experience, please connect with HeadOut customer support directly.
HeadOut email address: support@headout.com
HeadOut support number:
• USA: +1 347 897 0100
• UK: +44 (20) 38747322
• France: +33 (1) 85640771
- Is there any deadline to cancel my experience booking?
Different experiences have different cancellation policies. While some experiences can be cancelled upto 24 or 48 hours before the experience start time, some of them can’t be cancelled once the reservation has been confirmed.
You can view the cancellation policy and timelines for every activity under the Cancellation Policy section on the experience page.
- How many days will it take to get my refunds processed?
You will receive a refund confirmation email as soon as your reservation has been cancelled.
On receipt of refund from the partner, it usually takes 5 to 7 business days for the refunded amount to reflect in your account.
- Is it possible to Add/Remove Participant?
Amendment policy for any HeadOut experience is in line with its cancellation policy. If an experience allows cancellation, then we may be able to add/remove participants. However, if an experience cannot be cancelled after the reservation is made, then we will not be able to add/remove participants.
If you have viewed the cancellation policy for the experience you have booked and your reservation is abiding by the cancellation policy, kindly write to
support@headout.com and HeadOut team will assist you in making the required changes.
Alternatively, you can call us at any of the below mentioned numbers.
• USA: +1 347 897 0100
• UK: +44 (20) 38747322
• France: +33 (1) 85640771
If your reservation is already past the cancellation timeline, accepting or denying any modification request is upto the sole discretion of HeadOut local operator. Neither SmartBuy nor HeadOut would not commit if the booking can be cancelled, but we will definitely try our best.
- Can I change my tour options?
Amendment policy for any HeadOut experience is in line with its cancellation policy. If an experience allows cancellation, then we may be able to make changes to your booking. However, if an experience cannot be cancelled after the reservation is made, then we will not be able to change the tour options.
If you have viewed the cancellation policy for the experience you have booked and your reservation is abiding by the cancellation policy, kindly write to
support@headout.com and HeadOut team will assist you in making the required changes.
Alternatively, you can call us at any of the below mentioned numbers.
• USA: +1 347 897 0100
• UK: +44 (20) 38747322
• France: +33 (1) 85640771
If your reservation is already past the cancellation timeline, accepting or denying any modification request is upto the sole discretion of HeadOut local operator.
- Can I reschedule my HeadOut booking?
Reschedule policy for any Headout experience is in line with its cancellation policy. If an experience allows cancellation, then we may be able to reschedule the experience. However, if an experience cannot be cancelled after the reservation is made, then we will not be able to reschedule the experience.
If you have viewed the cancellation policy for the experience you have booked and your reservation is abiding by the cancellation policy, kindly write to
support@headout.com with your reschedule request and HeadOut team will assist you in making the required changes.
Alternatively, you can call us at any of the below mentioned numbers .
• USA: +1 347 897 0100
• UK: +44 (20) 38747322
• France: +33 (1) 85640771
If your reservation is already past the cancellation timeline, unfortunately, we will not be able to accommodate your request.
- Can I Update Participant Information?
To make any changes for the existing participants in your reservation, kindly write to HeadOut customer support at
support@headout.com with your request and HeadOut team will be able to run it by their local partner.
Please note that all amendment requests are directly processed by HeadOut local operator for that experience and is at the sole discretion of the operator to accommodate or deny a particular request.
- For how many travellers the pricing is for?
The tour price mentioned on the site is for one adult and will increase as the number of adult, child and infants are increases.
Now
